Hybrid 1st Line System Support Technician bei Silverstone
Silverstone · Silverstone, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in Silverstone
From assisting staff with their computer setup right through to supporting 40+ yearly world-class events, corporate events, the Silverstone Interactive Museum and our drive and track events, a day in the life of our IT team is not all, ‘have you turned it off and on again?’!
We are responsible for many aspects of the day-to-day running of the circuit and when it comes to our delivering some of the biggest and best sporting events in the industry your hard work and determination never fails to result in that sense of pride with a feeling of a job well done.
Being part of our IT team offers many challenges and opportunities to motivate and develop your career on every level.
Silverstone are evaluating and deploying a number of business-critical systems and processes and need a 1st Line System Support Technician to work the business systems team. This is an entry level role to enable a tech savvy digital native to enter the world of technology & systems at Silverstone. As the first step on the digital ladder this position would suit a graduate or recent graduate.
Key Relationships
Silverstone are evaluating and deploying a number of business-critical systems and processes and need a 1st Line System Support Technician to work the business systems team. This is an entry level role to enable a tech savvy digital native to enter the world of technology & systems at Silverstone. As the first step on the digital ladder this position would suit a graduate or recent graduate.
Key Relationships
- IT Team
- Events – Public & Corporate
- Business Systems Manager
Key Responsibilities
- Responding to first line support calls received through phone, email and in person requests
- Shift working including evening and weekend working will be required for this role
- Log, manage and triage tickets on helpdesk, through to resolution. Be the first point of contact for Helpdesk.
- Ensuring helpdesk tickets are monitored and escalated to appropriate team members if required, chasing fellow team members on unworked helpdesk items to ensure all tasks have been picked up
- Learning about the applications and software in the environment and becoming an expert/superuser in order to pass on training to those who require it.
- Provide assistance to business users in effective use of applications, developing and documenting ‘Best Practice’
- Effective communication with end users to understand issues and update on outcome
- Installation and configuration of hardware and software to users i.e. Starters Leavers
- Provide onsite support for events through build and event days
- Travel around the various buildings on a large estate as needed to carry out the duties of the role.
- Windows and Office365 experience at a high level.
Team Responsibilities
- Establish good working relationships with IT Team;
- Establish good working relationships with all members of the wider business;
- Escalate issues with thoughtful consideration of the team;
- Identify any training you may need within a new system and how the team use these new tools;
- Have meaningful discussions with the rest of the Business Systems Team to support them and receive support for your role
Performance Responsibilities
Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process.
Skills, Knowledge and Expertise
- A positive can do attitude is essential with good interpersonal skills and
- Good understanding of MS Desktop Operating Systems, MS Office Applications
- Knowledge of Computer Hardware
- Attention to detail
- Ability to work under pressure and fixed time scales
- Ability to work independently when required and manage your own workload
- Ability to work as part of the IT team to deliver a multitude of different services across the site for Events.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
