Hybrid Operations Manager bei Worldwide Flight Services
Worldwide Flight Services · Heathrow, Vereinigtes Königreich · Hybrid
- Senior
- Optionales Büro in Heathrow
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents
Within our UK division, boasting a workforce of over 900 individuals spread across 19 strategic sites nationwide, we don't just envision success; we engineer it. Our vision is crystal clear: to empower our people, ignite innovation at every turn, and revolutionise the industry with an unwavering commitment to customer satisfaction
WFS is seeking an individual with the right experience, knowledge and drive who can offer valuable skills to the business. We have an exciting opportunity for you to join us an an Operations Manager at London Heathrow
As an Operations Manager, you will be leading the team and driving success across all aspects of the Cargo Handling business at the Heathrow site. You will set the standard and drive team engagement and to continuously improve the company's operations, seeking opportunities for initiative and contributing to the long-term success of the business
Your main responsibilities on a day to day basis will be:-
- Leading the team to ensure customer service expectations are met
- Liaising with all stakeholders to ensure the operation performs to the highest standard
- Staff resourcing to ensure the profile matches volume fluctuations and demands
- Performance reporting to senior managers within the business on operational, safety and financial matters
- Ensuring compliance with all DfT/CAA requirements, as well as customer specifics
- Identifying the development needs of the team, to ensure operational requirements are met, acting as coach to the team
- Maintaining good employees relations through effective communication
- Promoting a positive safety and security culture, around the JUST principles
- Implementing local measures which help prevent employee injuries, aircraft damages, security and environmental incidents and damages to property and equipment
- Ensuring employees are familiar with applicable SOPs, procedures, and work rules
- Having an awareness of the leadership roles and responsibilities, and delegated alternatives in their absence
- Ensuring that QMS requirements are met at their station/s and that all staff offer every assistance required during audits or inspections; internal or external
To be successful in this role you will need:-
- Proven experience and delivery of results as an Operations Manager
- Excellent organisational and leadership abilities
- Strong communication and interpersonal skills
- Experience in compliance management
- Strong safety and security ethos
- The ability to have an impact and influence the wider team and business
- Air cargo experience is desirable
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test
Our Values
Safety
- Always look out for our own and each other's safety
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously
- Comply with all relevant safety regulations and standards at all times
- Learn from mistakes and share that learning
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences
- Offer alternative "yes" solutions to "no" situations
- Deliver service excellence and always aim to exceed customer expectations
Respect
- Appreciate everyone's background, cultural values and opinions at all times
- Actively listen and understand other's intent and point of view, especially during disagreements
- Build trusting relationships, demonstrate empathy and care for others
Excellence
- Always do the right thing. Do it right the first time
- Demonstrate extreme ownership: See it, Own it, Solve it
- Adopt a growth mindset: keep learning, stay agile, be resilient
- Set high expectations, embrace innovation and practice continuous improvement
Teamwork
- Prioritise SATS Group's interests over one's own and department needs
- Proactively share resources, ideas and information constructively
- Build on each other's strengths and ideas to achieve win-win outcomes
