Hybrid Case Officer bei Information Commissioner’s Office

Case Officer

Up to 12-month fixed term

Full time / Part time 

Salary:       £ 26,652- £ 29,868, with potential for further progression to £33,632  with our pay progression scheme. 

Location:    Hybrid 

Contracted to our Wilmslow office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Please note, from Autumn 2026 our head office will relocate from Wilmslow to Manchester city centre.  

Why work for the ICO? 

• Pay progression scheme.
• Hybrid and flexible working options.  
• 25 days paid holiday per year, plus privilege and public holidays. 
• Flexi leave (up to 26 additional days leave per year). 
• Pension (employer contribution around 28.9%). 
• Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more. 
• Health Cash Plan. 
• Fantastic development opportunities to learn and progress. 

Further details can be found on the benefits section of our website . 

About us

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data. 

As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful. 

Job summary

This role is in the Personal Data Breach Service. The service is the first point of contact for organisations notifying the ICO about data security breaches. We advise organisations about the steps they should take to mitigate risk and avoid similar incidents in the future. We refer more serious breaches for formal investigation.

You will be a confident decision maker who will work at pace within in a busy environment. Data breaches can be front page news, so we have to be vigilant and act quickly. You will proactively share information with colleagues. Our colleagues are curious and identify emerging trends and themes. We work collaboratively with colleagues and stakeholders when particularly serious incidents occur.   

Job Description

As a Case Officer you will manage a personal caseload. You’ll communicate with organisations in writing and over the phone every day. You’ll need keen attention to detail to ensure casework data is recorded accurately.  There may also be opportunities to support more senior colleagues in meetings and at events.

Key responsibilities:

• Handling written work in line with established policies and procedures, managing a workload autonomously and making broadly independent decisions about priorities and opportunities to improve compliance. 
• Providing excellent customer service, developing a clear understanding of the customer’s needs.  
• Negotiating to improve information rights practices, either in a current case or in the future as appropriate. 
• Identifying and communicating matters that are suitable for further action by the ICO.   
• Proactively developing legislative expertise, keeping abreast of developments in information rights legislation.   
• Proactively developing expertise in relevant areas of the UK economy and making recommendations for action accordingly.  
• Working collaboratively to develop strong working relationships with internal and external stakeholders. 
• Assisting in managing work queues and other administrative tasks to support the smooth running of our services. 
• Providing briefing or guidance material for more senior members of staff where necessary. 
• Very occasionally, accompanying colleagues to external meetings and events, giving or supporting presentations where necessary. This may involve travel outside office hours. 

Person specification 

Essential criteria assessed at application stage:

• Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience. 
• Good intellectual and analytical ability in order to develop knowledge of legislation and apply it to variety of circumstances 
• Ability to deal with a demanding workload and prioritise accordingly
• High standard of literacy and effective written communication skills
• Ability to use standard office IT packages  

Essential criteria assessed during interview:

• High standard of literacy and effective written communication skills
• Effective verbal communication skills in particular the ability to provide clear advice over the telephone
• Good intellectual and analytical ability in order to develop knowledge of legislation and apply it to variety of circumstances 
• Ability to work on own initiative and as a member of a team  
• Effective negotiation skills
• Excellent interpersonal skills with people at all levels
• Ability to make presentations
• Ability to deal with a demanding workload and prioritise accordingly
• Ability to ensure that the highest standards of quality and customer care are achieved 

Equality, diversity, and inclusion 

The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.  

Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme. 

If you are disabled or have an impairment and require an alternative application method, please email the HR team at [email protected]

Closing Date 

Please submit your CV by 23:59, 10 August 2025  

We reserve the right to close this vacancy before this date should we receive sufficient applications. Please apply as soon as possible to ensure your application is considered.