Hybrid Senior Client Support Assistant bei Ampa Group
Ampa Group · London, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in London
The Senior Client Support Assistant plays a pivotal role in delivering exceptional customer and client experiences. This position requires a proactive, service-focused professional who can effectively support client interactions, ensure smooth workplace operations, and contribute to continuous improvement initiatives. The role involves collaboration across teams and requires expertise in customer service management and workplace procedures.
The Senior Client Support Assistant is responsible for overseeing client service activities within the London Workplace team, ensuring high standards of service delivery and responsiveness. The role focuses on maintaining a seamless client experience, supporting front-of-house operations, and upholding best practices in workplace management. As a key ambassador for the firm, the position requires professionalism, strong communication skills, and a commitment to enhancing client relationships
The Senior Client Support Assistant is responsible for overseeing client service activities within the London Workplace team, ensuring high standards of service delivery and responsiveness. The role focuses on maintaining a seamless client experience, supporting front-of-house operations, and upholding best practices in workplace management. As a key ambassador for the firm, the position requires professionalism, strong communication skills, and a commitment to enhancing client relationships
What you will be doing:
- Provide a warm and professional welcome to all clients and visitors, ensuring their experience reflects the firm's high standards.
- Act as the first point of contact for client inquiries, addressing issues effectively and escalating when necessary.
- Oversee reception and visitor management, ensuring a seamless and professional experience.
- Ensure all client-facing areas—including reception, meeting rooms, and collaboration spaces—are well-presented, clean, and stocked throughout the day.
- Manage meeting room bookings, setup, and required equipment (e.g., MS Teams), liaising with IT when needed.
- Coordinate catering and refreshment services, including maintaining coffee machines.
- Handle incoming calls, room bookings, and parking requests while meeting response SLAs.
- Support the planning and delivery of internal and external events.
- Conduct new starter inductions and issue access passes.
- Lead the Workplace Client Services Team, overseeing staff rotas, leave authorisations, and coverage arrangements.
- Train and onboard new team members while identifying ongoing development needs.
- Conduct regular one-on-one meetings, team discussions, and annual performance reviews.
- Ensure clear and consistent communication regarding updated processes.
- Monitor performance against service standards, proactively resolving any issues.
- Oversee administrative and operational tasks to support workplace efficiency, ensuring compliance with company policies.
- Manage client-related documentation, ensuring accuracy and adherence to confidentiality guidelines.
- Assist with scheduling and logistical coordination for client meetings, events, and workplace activities.
- Support the preparation and dispatch of mail, ensuring all client correspondence is handled securely and professionally.
- Promote best practices to enhance efficiency, improve the client experience, and uphold company policies.
- Ensure adherence to compliance and regulatory requirements within the client service function.
- Identify opportunities for improving client service processes and propose solutions to enhance efficiency.
- Build strong relationships with internal and external stakeholders to ensure high levels of client satisfaction.
- Engage in workplace-related projects, supporting initiatives that enhance client experience and business operations.
What you will need:
- Client Service Experience: Proven experience in a client-facing role, ideally within a law firm or professional services environment.
- Customer-Focused: Strong understanding of client needs and expectations, with a proactive approach to service excellence.
- Administrative Expertise: Experience handling workplace and client-related administrative tasks with accuracy and attention to detail.
- Communication: Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders at all levels.
- Organisational Skills: Ability to manage multiple tasks efficiently, prioritising effectively in a dynamic work environment.
- Team Collaboration: Strong team player who fosters a positive and high-performance environment.
Key Competencies
- Professionalism: Maintains a high standard of conduct and presentation when interacting with clients and colleagues. Proactive: Takes initiative to address challenges and improve service processes.
- Detail-Oriented: Ensures accuracy in workplace operations and client documentation.
- Adaptable: Works effectively in a fast-paced and evolving environment.
- Collaborative: Builds strong relationships and works well within a team.
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester & Southampton as well as our Scotland office located in Edinburgh.
Additional information
Want to find more about our amazing benefits ?
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Want to find more about our amazing benefits ?
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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
