Homeoffice Director, Cloud Services bei ePlus inc.

**Candidates can be geographically located anywhere in the United States, preferably near an ePlus office**

As the Director of Cloud Services, you will lead and grow the ePlus Cloud Services organization working in tandem with the Sales and Services leaders across all regions. As a key member of the Cloud Services Management team, you will contribute and support growth of the Cloud organization, ensuring that it maintains expertise in all presales and delivery aspects related to ePlus cloud services focus areas. This includes diagnosing customer challenges, establishing requirements, creating level of effort and statements of work, delivering professional services, and achieving high levels of customer satisfaction. You will work closely with the Vice President of AI, Cloud, and Data Center Strategy to grow and manage all financial aspects of the Cloud services business. Working with the regional Services Leaders, you will collaborate to drive total customer satisfaction, services business enhancements and growth.

This position requires a dynamic, hard-working and ambitious individual, with excellent verbal and written communication skills. Individuals will also possess strong leadership and interpersonal skills and have experience managing and growing a professional services consulting practice. 

YOUR IMPACT

The essential functions (responsibilities) of this position include:

Strategic Leadership

• Manage services team which includes Presales Engineers, Delivery Engineers, and Project Managers (in conjunction with National PMO Director and service coordinators)
• Manage Professional Services for the Cloud Business
• Work with key partners such as Amazon Web Services (AWS) and Microsoft to drive opportunities
• Drive Service and product revenue by participating in sales meetings with customers
• Collaborate with the Strategy team and Technology Leadership Councils to evaluate new offerings to meeting evolving customer demands
• Drive local and corporate best practices throughout the regional team to ensure consistent, high quality and repeatable solutions
• Evangelize ePlus Cloud Services offerings across the Regional teams, leveraging a consistent message and method for planning and delivery

Operational Management

• Work with the VP of AI, Cloud, and Data Center to participate in the annual planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition
• Manage budgets and P&L for the Cloud business
• Track and forecast financial targets and provide reporting and submission of financial data to support corporate actions
• Ensure quality delivery of service engagements through methodology and management of resources both internal and third party
• Track, measure, and meet sales and services targets
• Track and manage customer satisfaction, including addressing areas of concern
• Lead and/or contribute to the revisions of presentation materials for both Corporate and Regional specific documents
• Manage the coordination of activities for the geographic region with regional responsibility for oversight in terms of costs, methods and staffing
• Work with Service Directors to ensure appropriate presales and delivery bandwidth and skills available to meet pipeline and backlog demand
• Support all escalations for Cloud services
• Adhere to corporate policies and procedures
• Handle confidential matters and information professionally
• Conduct business in a professional, competent and ethical manner

People Leadership

• Provide leadership and direction to Presales and Delivery Engineers
• Collaboration with team members via weekly, monthly and quarterly meetings as appropriate
• Create an maintain a development and growth plan for each member of the team to facilitate personal and professional growth
• Mentor talent and foster a culture of motivation, technical excellence, and continuous learning 

QUALIFICATIONS

• Bachelor's Degree or Master's Degree in a technical or business discipline is preferred
• 5+ years of experience in a field-based cloud services management position, overseeing a team of more than ten staff members.
• 10+ years of people management experience preferred
• Proven experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice
• Experience in operations and project management
• Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
• Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology
• Extensive working understanding of AWS and Microsoft technologies and partner programs
• Experience with customer requirements that span both professional and managed services delivery methodologies
• Experience leveraging partner funding programs to maximize incentives for ePlus and our customers
• Demonstrated ability to manage the financial elements that make up the Region
• Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
• Exceptional leadership and interpersonal skills

Why ePlus?

At ePlus, we empower businesses with cutting-edge technology solutions that drive real impact. Here’s what sets us apart:

• Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions. 
• Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers.
• Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance. 
• Career Growth – We offer access to continuous learning and internal mobility opportunities. 
• Supportive Culture – We’re proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success.

POSITION SPECIFICS

The initial base salary range for this position is expected to be between $130,000 and $180,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation:  We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation:  Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. 

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