Homeoffice Claims Experience Squad Lead, PIP & Med Pay bei Lemonade

We’re looking for a highly skilled leader to help manage and develop a team of claim advocates, specializing in bodily injury claims.

As part of CLX leadership, you’ll oversee a motivated group of advocates as they process medical bills for Personal Injury Protection (PIP) and Medical Payments Coverage. You will manage, develop, and execute on all matters quickly and efficiently, while surpassing customer expectations along the way. This role is critical for ensuring our customers receive the best possible support during a challenging time, and for scaling our ability to handle complex claims with empathy and precision.

In this role you’ll

• Guide, mentor, develop, and manage a team of advocates, fostering their growth and ensuring high performance in processing bodily injury claims

• Assist in handling claims, including addressing complex customer escalations and clearly explaining intricate coverage decisions

• Drive team performance using data to identify and align on the biggest areas for improvement, implementing strategies that boost efficiency and accuracy

• Lead regular team huddles on Zoom and engage your remote team via Slack, creating a connected and collaborative environment

• Track and report performance metrics and team KPIs, using insights to inform future priorities and optimize team operations

• Provide consistent, thoughtful, tangible, in-the-moment feedback to direct reports and peers to boost growth and performance, encouraging a culture of continuous improvement

What you’ll need

• 6+ years of experience handling PIP/Medpay auto claims

• 2+ years in a leadership role managing a team of auto adjusters

• Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience)

• Proficiency in Mitchell Decision Point, medical bill processing, and evaluation systems

• A proven track record of growing, managing, and coaching a successful team

• Experience working with large national auto service vendors is a plus

• Licensed as an Auto Adjuster in any state, preferably CA and TX

• The ability to approach your work with empathy, patience, and positivity

• Ability to manage a team remotely

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture.

Please note we are unable to sponsor applicants for work visas

*Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $85,000 - $115,000 plus equity and benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.