Homeoffice Customer Service Representative bei CATALIS

Who we Are:

Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.   

Summary:  A Call Center Representative is responsible for answering citizen calls, listening to their concerns and assisting with processing their payment. They handle inbound customer service calls with an occasional outbound call for information gathering. 

This is a fully remote position.

What you Will Do: 

• Responsible for all customer inquiries and processing credit card/ACH payments
• Provide excellent customer service
• Follow up to customer inquiries
• Work with confidential information
• Work to resolve issues on first call
• Data entry from customers
• Appropriately and effectively communicate
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Participate in additional training courses when needed
• Perform other related duties as needed

What you Will Need to Succeed: 

Strong communication skills

Call Center or Customer Service experience

Typing (35wpm or more preferred)

Basic desktop computer skills (Windows)

Problem Solving skills

Flexible Availability 

Customer Focus

Adaptability

Good Organization

Active Listening

Multitasking

Must be able to pass a background check

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.