Hybrid Loyalty Specialist bei PetSmart

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

The Loyalty Specialist, Loyalty Platform & Promotions is responsible for executing PetSmart Treats Rewards Loyalty program initiatives and offers primarily within the technology platform.

They will also play a key role in the loyalty promotional strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Support the Loyalty team in the creative planning and execution of Treats Rewards loyalty program offers
• Assist in execution of Treats Rewards offer planning process and configuration of bonus points offers within the loyalty platform
• Serve as a subject matter expert for loyalty program troubleshooting, provide timely resolutions to member inquiries and system related errors
• Demonstrate strong attention to detail by proofreading and validating offer setups, communications, reports, and creative proofing to ensure accuracy and consistency
• Coordinate and collaborate on meeting with internal stakeholders

    KEYS TO SUCCESS

• Partnership: Collaborate with colleagues across PetSmart, including Marketing, CRM, Analytics, and others to execute offer setup and reporting
• Customer Centricity: Support and deliver the PetSmart Treats Reward program best-in-class member experiences.
• Planning: Coordinate and execute loyalty tactics across multiple channels to deliver exceptional member experiences.

REQUIRED SKILLS

• Ability to collaborate across multiple business functions including Marketing, Merchandising, Services, and Finance
• Able to demonstrate advanced PC application skills (Excel, Word, and PowerPoint)
• Ability to read, interpret, and report on systems and data
• Ability to serve as a subject matter expert within the data and the loyalty platform
• Ability to manage complex systems/campaign workflows
• Ability to complete multiple tasks and meet deadlines in a fast-paced environment

EDUCATION and/or EXPERIENCE

• Bachelor's degree (BA/BS) from four-year college or university preferred
• Self-starter with strong communication and problem-solving skills
• Strong planning and organizational skills
• Ability to understand key business problems and translate into marketing solutions
• 1-2+ years of corporate experience (marketing or loyalty experience a plus)

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.