Hybrid Instructional Applications Trainer bei Edupoint Educational Systems LLC

Description

HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours.  

 TRAVEL: 25-50%

JOB PURPOSE:

Provide onsite and remote training and support on Synergy Instructional Applications (IA) and related products to all Edupoint implementation and existing customers.

JOB SUMMARY:

As an Instructional Applications (IA) Trainer, coordinates with IA Project Manager provide onsite and remote training to Edupoint customers during both the implementation phase and the post implementation phase. IA trainers will become application subject matter experts and may be called upon to provide internal staff trainings as well. Edupoint IA trainers will adhere to, and promote, all Edupoint guidelines regarding best practice training techniques. 

JOB DUTIES:

Maintain competency in all areas of the application as new features are added

Provide onsite training to Edupoint IA customers

Utilize various delivery methods as appropriate for training presentations which may include both onsite and remote presentations conducted in person, by way of Zoom, through Webinars, Lunch and Learns, small group training and one-on-one training

Collaborate with other Product Units and departments within Edupoint to schedule and provide:

Training and onboarding for internal and remote Edupoint staff

Onsite and web based training of Edupoint customers

Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials

Promote the best practice guidelines for the training of Edupoint software

Present a positive, friendly and helpful attitude to all Edupoint customers and staff

Ability to travel extensively, 25-50% of working hours spent traveling

Become a Subject Matter Expert (SME) in all areas of the Synergy Instructional Applications (Analytics, Assessment, Grade Book, LessonVue, ParentVue, Student Vue, TeacherVue, MTSS)

Conduct Product/Module Webinars to demonstrate current or new functionality

Assist with Quality Assurance Process in testing new product features

Answer all incoming email/phone questions from implementation customers regarding Synergy Instructional Applications

Attend and provide input and direction during project meetings with new customers

Lead and support onsite and remote engagements to configure the Synergy Instructional Applications, review and modify the setup and test the setup with client stakeholders

Maintain timely communication with implementation customers

Accurately document customer interactions and publish these documents for review by the Management Team

Lead or assist in module presentations during Edupoint Users Conference

Upon request, assist with sales presentations for IA Modules

Other duties as assigned

JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:

*Knowledge:       

Knowledge or background in K-12 education

Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems

Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus

Synergy Instructional Application knowledge preferred

*Skills:                 

Experience conducting technology training

Exceptional analytical skills and ability to utilize creative problem solving techniques

Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e-mail communications and with peers

Strong interpersonal skills

Strong industry and business area knowledge

Must be flexible and able to perform a variety of duties and multi-task

Must have strong attention to detail

*Abilities:                           

Ability to effectively communicate at multiple levels with customers (i.e. technical / management)

Ability to work in a dynamic, fast-paced environment

Ability to multi-task in a fluid environment

Ability to effectively prioritize work

Ability to quickly learn new software and applications

Ability to convey complex information so that non-technical individuals can understand

Ability to travel extensively, 25-50% spent traveling for performance of duties

EDUCATION AND/OR EXPERIENCE:

Minimum 2 years’ experience in conducting technology training

Bachelor’s degree or equivalent work experience in training, customer service and/or quality assurance

Experience working with web-based applications (IIS)

Experience in a K-12 education environment is preferred, other education and experience will be considered

Experience with developing training guides and materials

CERTIFICATES, LICENSES, REGISTRATIONS:

None

BENEFITS:

In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

Medical Insurance w/Prescription Drug Coverage 

Dental Insurance Vision Insurance 

Generous Paid Time Off & Holidays 

Long Term Disability Insurance Life & Accidental Death & Dismemberment 

Paid Maternity & Paternity Leave 

Bereavement Leave 

Professional Development Opportunities 

Onsite Flu Shots for Staff & Immediate Family 

Stocked Kitchen w/Healthy Snacks & Drinks 

TRP Carpool Program 

Employee Assistance Program 

Opportunities for Community Involvement 

Employer and Employee Contributed Health FSA 

Employee Contributed Dependent Care FSA 

401K Plan w/Company Matching & Immediate Vesting 

Short Term Disability Insurance 

Health & Wellness Program 

Company Sponsored Fitness Challenge 

Pet Insurance 

Free Parking 

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Work may require sitting and/or standing for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast-paced and project intensive. Frequent travel and in the performance of duties will be required. 

Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.