Homeoffice PAHO Consultant - Endpoint Management Specialist bei Pan American Health Organization

OBJECTIVE OF THE OFFICE/DEPARTMENT

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

Contractual Agreement:

Non-Staff - International PAHO Consultant

Job Posting:

July 30, 2025

Closing Date:

August 6, 2025, 11:59 PM Eastern Time

Primary Location:

Off Site

Organization:

ITS Information Technology Services

Schedule:

Full time

PURPOSE OF CONSULTANCY

This requisition is for a consultancy at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO).
• Provide a short description of the objective of the office/department here.
• Provide a description of the purpose of the consultancy here.

DESCRIPTION OF DUTIES:

Objective of the Department

The Information Technology Services Department (ITS) provides leadership and direction in the deployment of information and communication technologies and systems to support the Pan American Health Organization/Regional Office of the Americas of the World Health Organization (PAHO/WHO) in carrying out its mandate. ITS establishes and maintains strategies, policies, standards and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.

Purpose of the consultancy

The Pan American Health Organization (PAHO) is looking for an information technology professional to collaborate in the management and security of corporate endpoint devices. This includes computers (physical/virtual) and mobile devices, ensuring they are configured, maintained, and protected against threats. This professional is responsible for various tasks, including deploying applications, managing security policies, and troubleshooting issues related to endpoints. 

Statement of Work:

The Endpoint Management Specialist is responsible for the following:

• Analyze, design, implement, maintain, and document endpoint management solutions based on Microsoft Intune.
• Lead the migration process from existing endpoint management solution based on SCCM to Intune.
• Collaborate in the decommission of the On-premises SCCM infrastructure.
• Support device lifecycle including provisioning, configuration, patching, and decommissioning.
• Coordinate and enforce endpoint security policies and compliance baselines.
• Automate endpoint tasks using scripting (e.g., PowerShell, Bash).
• Develop and deploy PowerShell scripts for automation and policy enforcement
• Monitor and report on endpoint health, compliance, and performance.
• Provide Tier 2/3 support for endpoint-related incidents and requests.
• Collaborate with security, networking, and helpdesk teams to ensure seamless endpoint operations.
• Participate in audits and ensure compliance with internal and external regulations.
• Configure and support Intune Autopilot for zero-touch provisioning when applicable.
• Set up application deployment and update strategies via Intune.

Qualifications

Education & Experience

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in IT infrastructure, systems administration, or endpoint management.
• Proven experience with Microsoft Endpoint Manager (co-management), Microsoft Intune and SCCM.
• Experience managing Windows, macOS, iOS, and Android devices in multilingual enterprise environments.

Technical Skills

• Microsoft Endpoint Manager / Intune / SCCM: Device enrollment, compliance policies, configuration profiles, app deployment, Autopilot, Co-management.
• Microsoft Entra-ID: Conditional Access, identity and access management.
• PowerShell scripting: Automation of device management tasks.
• Windows Autopilot: Zero-touch provisioning and deployment.
• Microsoft Defender for Endpoint: Integration and policy management.
• Mobile Device Management (MDM) and Mobile Application Management (MAM) concepts.
• Familiarity with Group Policy, Active Directory, and hybrid environments.
• Knowledge of networking fundamentals, VPN, and security baselines.
• Azure VDI and/or Windows 365 deployment and management are desirable.
• Endpoints vulnerability remediation.

Requirements

• Proficiency in:
  • Microsoft Intune: Device enrollment, compliance policies, configuration profiles, applications and personalization’s deployments
  • Windows Autopilot: Zero-touch provisioning.
  • PowerShell scripting: For automation and policy enforcement.
  • Entra-ID: Conditional Access, identity governance.
  • Microsoft Defender for Endpoint: Integration and policy configuration.
  • Group Policy Objects (GPOs)
  • Mobile Device Management (MDM) and Mobile Application Management (MAM)
  • Endpoint security and compliance standards
  • VPN, Wi-Fi, and network configuration for endpoints.

Work Schedule

Full time Off-Site (remotely)

Language skills

• Fluency in English
• Desirable: working knowledge of Spanish

Salary: Band B of International PAHO Consultant (IPC-Band B) (range $5,166 - $6,273 US)

Duty Station: Washington D.C. (work from home)

Position type: International PAHO Consultant Band B

Duration: until 31 December 2025, with possibility of extension upon performance and availability of funds.

ADDITIONAL INFORMATION

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables.  Inclusion in the Roster does not guarantee selection for a consultant contract.  There is no commitment on either side.
• Only candidates under serious consideration will be contacted.
• All applicants are required to complete an on-line profile to be considered for this consultancy. For assessment of your application, please ensure that your profile in the PAHO Career page is updated; all experience records are entered with elaboration on tasks performed at the time.  Kindly note that CV/PHFs inserted via LinkedIn are no accessible.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to PAHO/WHO Regulations, and e-Manual.
• For information on PAHO please visit: http://www.paho.org
• PAHO/WHO is committed to providing a respectful and supportive workplace for all personnel .
• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.
• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.
• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoings will be terminated and may also face criminal prosecution.
• PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.  The execution of the work under a consultant contract does not create an employer/employee relationship between PAHO and the Consultant.
• PAHO/WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant.  The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by PAHO/WHO.

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