Remote Customer Success Manager, APAC bei Instructure
Instructure · Vereinigte Staaten Von Amerika · Remote
- Professional
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
In this 12 month contract, reporting to the APAC Director, the role of the Customer Success Manager, APAC will focus on proactively consulting with Parchment’s (now part of Instructure) customers in achieving their goals and realising value from Parchment’s solutions. Instructure has a strong regional position established with an existing customer-base and market presence (My eQuals in ANZ; and Parchment Digitary Services in Asia). This role will be focused on working with enterprise institutions and customers in ANZ under the My eQuals brand; partner management with HES (Higher Ed Services) and relevant working groups and customer forums.
This is an important interim role to help cover for maternity leave of an existing Customer Success Manager who will support the transition phase beforehand. This will include supporting you to develop a strong understanding of Parchment’s solutions and position yourself as a trusted advisor to enable a collaborative approach with customers and ensure value is maximised, improvements identified, and initiatives/best practices can be implemented. The Customer Success Manager, APAC will demonstrate to the customer a path to value that helps achieve high levels of customer retention, loyalty and ongoing ROI. Good performance in this role may provide review for future ongoing opportunities within the wider APAC business.
The Customer Success Manager, APAC will plan and implement approaches for collaborative engagement, demonstrating features, insights and product enhancements to customers and their various stakeholders to ensure they are informed, improve usage and maximise overall value. A partnering attitude will ensure strong customer satisfaction, leading to revenue growth and retention, with opportunity to position new products and modules through understanding the customer opportunities and business challenges.
About the Role
About You
Skills and Experience:
This is a fantastic opportunity to join an organisation that has had significant wins and expansion over the last few years around the world, with fantastic solutions and an exciting roadmap that will have a significant impact on learners worldwide being able to be recognised with a comprehensive record of learning, skills and capabilities with verified credentials.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer.
We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures.
Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.Any attempt to misrepresent personal or professional information will result in disqualification.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
