Homeoffice Professional Services Engagement Manager - Costa Rica bei Redis
Redis · Vereinigte Staaten Von Amerika · Remote
- Senior
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Who we are?
Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your
next career move. When you join us, you’ll begin a new and exciting career journey on which you’ll enjoy
professional success, learn valuable new skills, and make lifelong friends.
Why Redis?
Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process,
analyze, make predictions and act on the data they generate. Redis provides a competitive edge to more
than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud
vendors Amazon Web Services, Microsoft Azure, and Google Cloud.
Why would you love this job?
As an Engagement Manager, you will be responsible for the delivery of our service projects to our
customers over a multi-week period ensuring that requirements are being met by our consultants and
deliverables arrive on schedule. The Professional Services team uses an Agile model to design, develop
and deliver our consulting services to our customers.
The ideal candidate has a technical background, proven project management experience, team leadership
abilities and business development experience. You enjoy managing a wide variety of technical projects –
demonstrating an attention to detail, patience and pragmatism - never losing sight of the customer’s
business objectives.
What you’ll do:
• Manage professional services engagements by defining deliverables, timelines and reporting
procedures, and driving projects to successful completion.
• Own the success of your portfolio of customers, including project execution, retention, renewal
and upsells. Ensure that customers fully leverage their Redis Enterprise subscriptions and
services on an ongoing basis and derive maximum value from their investments.
• Develop technical expertise with Redis, Redis Enterprise and Redis Stack and leverage that
expertise to develop SOW proposals and guide technical discussions during consulting
engagements.
• Develop business strategies that enable customers to grow in deployment maturity and
competence and successfully execute key database projects.
• Develop deep relationships with customers. Travel to customer sites, trade shows and sales
prospects as needed.
• Use customer feedback and insights to improve product and technical materials, while
providing feedback to Product Management and R&D teams.
What will you need to have?
• 5+ years of consulting and project or delivery management experience serving enterprise
customers.
• Excellent communication skills, including presentation, oral, written and listening
capabilities. The ability to facilitate discussions and resolve conflicts is vital.
• Experience with new technology adoption, business transformation and change management.
• Project Management Professional (PMP) and/or Agile Scrum certifications.
• BS in Computer Science / B.A. or equivalent technical work experience.
• Available to travel up to 40% of the time when conditions permit; the location is flexible,
working from office or home, per sales team structure and management directives.
Extra great if you have:
• Previous experience with open-source solutions and/or NoSQL platform products is a plus.
• Professional Services and/or Development Management experience is a big plus.
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