Hybrid CSM Technical Program Manager bei NCR Atleos

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

We are looking for a results-driven Technical Program Manager to lead and execute strategic initiatives that enhance the performance, scalability, and impact of our Customer Success Management (CSM) organization. This role will manage cross-functional programs that improve customer engagement, streamline internal processes, and support the delivery of world-class service.

Location: Dundee (hybrid)

Salary range: £75000- £85000 + Bonus

Key Responsibilities:
Program Leadership & Execution

Drive the planning, coordination, and execution of high-impact programs that support CSM goals and customer outcomes.
Define program scope, milestones, KPIs, and success criteria in collaboration with business and technical stakeholders.
Cross-Functional Collaboration

Partner with Customer Success teams to align on priorities and ensure seamless program delivery.
Serve as the primary liaison between technical teams and business stakeholders, translating requirements and managing expectations.
Process & Systems Optimization

Identify and implement process improvements and opportunities to increase operational efficiency within the CSM organization.
Ensure programs are delivered on time, within scope, and aligned with NCR Atleos’ strategic objectives.
Customer-Centric Innovation

Champion the voice of the customer in program planning and execution.
Support initiatives that enhance customer satisfaction, retention, and long-term success.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s preferred).
5+ years of experience in technical program management

Strong understanding of customer success operations.
Proven track record of managing complex, cross-functional programs with measurable business impact.
Excellent communication, stakeholder management, and problem-solving skills.
Proficiency with project management tools (e.g., Jira, Smartsheet, Asana) 

Preferred Skills:
Experience with data analytics tools (e.g., Tableau, Power BI).
Experience with banking software and hardware technologies.

As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select  additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your

family's lifestyle.

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening

#LI-UB1 #Li-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.