Remote Auto Claims Processor – Contract Position (3-6 Month Project) bei FOCUS Insurance Group

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Position Objective:

The Auto Claims Processor will play an essential role in a short-term project focused on reviewing and processing claim files to locate specific data points. Through their meticulous review of claim notes and documents, they will ensure accurate entry of critical information into spreadsheets and questionnaires. This individual will contribute to the company’s goal of providing efficient, accurate workflows that enhance the claims administration process. Their efforts will support project success and the broader mission of FOCUS through delivering industry-leading solutions for P&C insurance companies.

Position Summary:

• Review claim files, including notes and documents, to locate key data points. 
• Accurately enter and update claim details into spreadsheets and internal systems based on available information.
• Check submitted documents (e.g., police reports, repair invoices, medical records) for accuracy and compliance with standards. 
• Ensure all required information meets internal and regulatory guidelines.
• Assist adjusters by gathering additional information and organizing claim files. 
• Prepare files for reviews or resolution as needed.
• Organize and maintain accurate, up-to-date digital records. 
• Ensure all claim files adhere to company policies and legal/regulatory requirements. 

Education:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

Work Experience:

• Minimum of 2 years of experience as a Customer Service Representative or in a related claims role. 
• Audit/problem-solving experience in claims involving automobile negligence and subrogation preferred. 
• Familiarity with negligence/liability assessments and injury severity terminology. 

Preferred Experience:

• Initiate payments for approved claims, verify amounts, and ensure all required approvals and documentation are in place before processing.
• Organize and maintain accurate, up-to-date digital records, ensuring all claim files comply with company policies and legal/regulatory requirements.

Knowledge, Skills, and Abilities:

• Strong attention to detail and ability to identify critical information in claim files. 
• Basic understanding of liability assessments, injury severity, and insurance terminology. 
• Excellent organizational skills and ability to maintain accurate, compliant records. 
• Proficiency in data entry and working with spreadsheets and internal claims systems. 
• Strong communication and teamwork skills to ensure project success. 

Why join the FOCUS Team?  

The FOCUS Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match  

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement  

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington. 

 EEO

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.