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Description

Mercier Consultancy MD is excited to offer opportunities for Italian Speaking Customer Support Representatives in Sofia. If you are fluent in Italian and have a passion for helping customers, we want you on our team! In this role, you will provide vital support to our Italian-speaking clients, ensuring their questions and concerns are addressed promptly and effectively, all while contributing to a positive customer experience.

Key Responsibilities

• Provide excellent customer service to Italian-speaking clients through various communication channels including phone, email, and chat.
• Address inquiries related to our products and services, ensuring comprehensive and accurate responses.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Document all customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about product knowledge and any updates to best assist customers.

Requirements

• Fluent in Italian (both written and spoken); English language skills are advantageous.
• Experience in customer service is preferred but not mandatory.
• Strong communication skills and a customer-focused mindset.
• Ability to multitask effectively in a fast-paced environment.
• Familiarity with customer support software is a plus.
• A positive attitude and eagerness to learn.
• Attention to detail and excellent organizational skills.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...