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Benefits Coordinator-Intermediate (ADM Front End Float Pool)

O9800 - HOPD Mays Cancer Center · San Antonio, Estados Unidos Da América · Onsite

  • Professional
  • Escritório em San Antonio
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Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Responsibilities

  • Verifies and/or obtains all benefits insurance information for patients.  
  • Obtains authorizations and referrals.  
  • Assists in the collection of copays and existing balances due; assists with financial counseling as needed.  
  • Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.  
  • Handles and answers all phone calls and transfers calls to the appropriate departments as needed.  
  • Manages patient appointments according to the physician's schedules and/or protocols.  
  • Performs all other duties as assigned.  

Qualifications

  • Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.  
  • Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.  
  • Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.  
  • Proficient computer skills using Microsoft Office and database programs.  
  • Excellent verbal, written and interpersonal communication skills.  

EXPERIENCE:

  • Three (3) years of directly related experience is required.  

EDUCATION:

  • High school diploma or GED is required