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Description

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience.

Key Responsibilities

• Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring clear and effective communication.
• Resolve issues and complaints efficiently to enhance customer satisfaction.
• Document all customer interactions and maintain accurate and organized records.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay up-to-date with product knowledge to provide timely and informed support.

Requirements

• Fluency in Slovak (both written and spoken); proficiency in English is a plus.
• Prior experience in customer service or a related field is preferred.
• Exceptional communication and problem-solving skills.
• Ability to multitask and work effectively in a dynamic environment.
• Familiarity with customer support software is an advantage.
• A positive attitude and willingness to learn and adapt.
• Strong attention to detail and organizational skills.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...