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Client Success Administrator (Direct Partnerships)

Maple · Toronto, Canadá · Hybrid

  • Escritório em Toronto
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ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

We’re hiring a Client Success Administrator to join our Client Success team. At Maple, Client Success is the team that supports organizations who offer Maple’s virtual care services to the people they serve — helping those programs run smoothly over time through strong delivery, clear coordination, and reliable operations.

In this role, you’ll support the operational workflows that keep partner programs running — including eligibility management, invoicing inputs, reporting support, and internal system configurations. You’ll develop a strong understanding of Maple’s partner models and the systems that power them, and you’ll work closely with Client Success, Solutions, and Finance to ensure our operational cycles run accurately and on time.

This role is ideal for someone who takes pride in precision, follows through consistently, and enjoys improving how systems and processes work.

YOUR IMPACT
  • Manage partner eligibility workflows, including uploads, updates, reconciliations, and ongoing data hygiene.
  • Prepare, validate, and coordinate invoicing inputs in partnership with Finance and Client Success.
  • Support Looker reporting, including scheduling new reports, maintaining reporting accuracy, and troubleshooting monthly failures.
  • Build and update Maple Admin configurations required to support partner launches and ongoing program changes.
  • Partner with the Solutions team to plan, implement, and monitor system updates that impact the Client Success portfolio.
  • Maintain accurate records and process documentation that support consistent monthly cycles across partners.
  • Identify opportunities to streamline workflows, reduce manual effort, and improve data integrity.
  • Contribute to team playbooks, templates, and documentation to strengthen operational best practices.
  • Support peak periods (month-end billing, partner launches) with strong prioritization and dependable execution.

    • WHAT SUCCESS LOOKS LIKE

    In your first 90 days, you’ll build a strong understanding of Maple’s partner programs, internal systems, and operational workflows. You’ll shadow key partners across Client Success, Solutions, and Finance, then quickly step into ownership of core eligibility, billing, reporting, and admin configuration tasks. By the end of this period, you’re running recurring workflows with confidence, accuracy, and minimal oversight.

    Over the next 12 to 18 months, you’ll fully own recurring eligibility, billing, reporting, and admin configuration cycles. You’ll anticipate pressure points ahead of deadlines, reduce errors and rework through cleaner inputs, and improve documentation so workflows are easy for others to follow. You’ll introduce checklists, templates, or lightweight automation where helpful, and consistently reduce friction across Client Success and Finance month to month.
CANDIDATE PROFILE
  • 2+ years of experience in an operations, billing, finance support, revenue operations, client success support, or coordination role.
  • Strong attention to detail, with a track record of executing recurring operational tasks accurately and on time.
  • Ownership mindset — you follow through consistently and take responsibility for outcomes.
  • Clear, reliable communicator who documents work and updates in a way others can easily follow.
  • Curious and systems-oriented — motivated to learn how tools and workflows connect across teams.
  • Comfortable working in a fast-paced environment where priorities can shift.
  • Collaborative — you enjoy partnering with cross-functional teams to deliver shared outcomes.

    • Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. 

    OUR CORE VALUES

  • We are a team: We’re team Maple. We’re better together. We support each other, face challenges collectively, and are  united in a belief that we can make a positive difference in healthcare, as one.
  • We can do big things: We’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals.
  • We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.
  • We get better every day: We never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services.
  • We’re all the way in: We’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.

    • WORKING AT MAPLE

    We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.

    We care about your health and well-being. Here’s how we’ve got you covered:
  • Competitive benefits package: Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
  • Health Spending Account: Extra funds for wellness essentials like eyeglasses, therapy, and more.
  • Maple access: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
  • Flex Benefits Budget: You’ll receive an annual flex budget to support your growth and well-being. A portion of this budget is dedicated to learning and development through our Branch Out Budget, with the remaining amount flexible to use toward wellness expenses, additional learning, or a one-time contribution to your GRSP, so you can invest in what matters most to you.
  • Paid Health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
  • Destination5: Work internationally in eligible countries for up to 5 days per year. 
  • Retirement savings plan: Invest in your future with our group retirement savings plan.

    • The pay range for this role is $61,000 – $68,000 plus variable pay. 

    Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

    OTHER

  • Job type: Existing vacancy, full-time
  • Hiring manager: Manager, Client Success
  • Location: Hybrid, 225 Richmond Street West, Toronto, ON OR remote for candidates not based in Toronto
  • Start date: March/April 2026
  • Vacation: 3 weeks

    • Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

    USE OF ARTIFICIAL INTELLIGENCE

    At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.