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CROWN Auto Group, one of Canada's Best Managed Companies, is a family-owned company that believes in strong quality, integrity, and teamwork, with a great opportunity for an Automotive Glass Repair Technician to join the CROWN Auto Group.  We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level, while providing exceptional service to clients

Job Summary

The Automotive Glass Repair Technician, under the direction of the Collision Centre Production Manager, is responsible for the removal, repair, and installation of automotive glass components in a fast-paced, high-demand environment. This role ensures vehicles are restored to OEM, MPI, and Crown quality standards with precision and efficiency. Operating under a flat-rate pay structure, the Automotive Glass Repair Technician is expected to perform accurate, safe, and timely repairs while upholding Crown Karma values and delivering an exceptional customer experience.

Core Competencies

• Technical Expertise – Skilled in the removal, repair, and installation of automotive glass to OEM and industry standards.
• Results Focused – Works efficiently in a flat-rate system, consistently achieving or exceeding production goals.
• Time Management – Balances multiple repair orders while maintaining speed and accuracy in a high-demand environment.
• Adaptability – Adjusts quickly to changes in workload, technology, and repair requirements.
• Judgement – Applies sound reasoning, prioritization, and professional conduct when making repair decisions.
• Problem Solving – Identifies repair needs, develops solutions, and ensures issues are addressed with accuracy and care.
• Calm Under Pressure – Maintains composure and professionalism when faced with demanding workloads or tight deadlines.
• Teamwork – Works collaboratively with colleagues in production, parts, and customer service, contributing to a positive, team-first environment.

Key Responsibilities

• Safely remove, repair, and install automotive glass, ensuring compliance with OEM, MPI, and Crown quality standards.
• Perform chip repairs, resealing, and full glass replacements with accuracy and efficiency.
• Maintain cleanliness, organization, and safety within the work area.
• Properly handle and care for tools, equipment, and materials required for glass repairs.
• Achieve or exceed flat-rate production expectations while maintaining high-quality standards.
• Communicate with production and CSR teams to ensure timelines and customer expectations are met.
• Demonstrate strong attention to detail in fit, finish, and installation accuracy.
• Attend daily production meetings and performance reviews as required.
• Participate in ongoing training to remain current with industry, MPI, and OEM repair standards.
• Respect all vehicles, equipment, and peers, contributing to a safe and professional workplace.
• Uphold Crown Karma values daily by displaying professionalism, accountability, and a positive attitude.
• Go above and beyond to ensure overall customer satisfaction and team success.
• Perform additional duties as assigned.

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds, and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.