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Service Technician

Blue Stream Fiber · Port Saint Lucie, Estados Unidos Da América · Onsite

  • Professional
  • Escritório em Port Saint Lucie
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The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement. 

Key Responsibilities

  • Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
  • Participate in scheduled on-call (stand-by) duties for providing technical support in repairing phone and internet during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Maintain a clean, secured and properly stocked assigned company vehicle.
  • Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
  • Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
  • Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Knowledge of National Electric Code and National Electrical Safety Code
  • Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.

Skills, Knowledge & Expertise

  • High School Diploma or equivalent
  • Minimum of 3 years as CATV Service Tech or related technical experience
  • Valid Florida Driver’s License and satisfactory driving record
  • Minimum of 3 years as CATV Service Tech or related technical experience

Job Benefits

  • Medical, Dental and Vision
  • PTO & Holidays
  • 401K + Match
  • Life Insurance
  • FSA & HSA
  • Short Term/Long Term Disability
  • Legal Plan Support & EAP