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Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Highgate Corporate Office New York City, NY

Overview

As the Receptionist Office Assistant, you will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. We are seeking a highly organized, professional, and proactive Receptionist Office & Personal Assistant to support our New York corporate office and leadership team. This role combines front-desk responsibilities with hands-on administrative and personal assistant duties, ensuring smooth office operations and providing direct support to executives.

Responsibilities

• Greet and assist visitors, ensuring a polished and professional first impression.
• Direct guests to the appropriate person or department.
• Maintaining heavy, complex and frequently changing calendars and coordinating meetings.
• Answer multi-line telephone system, screen and direct calls in accordance with Highgate Standards Coordinating all aspects of appointments, meetings, and conference calls and travel arrangements.
• Handling all confidential business matters and working independently on special assignments.
• Provide high-touch, concierge-level support by coordinating personal and professional requests, including travel, dining, and special accommodations, to ensure seamless executive experience.
• Coordinate scheduling of meetings, conference rooms, and office events.
• Assist with incoming/outgoing mail, courier services, and package handling.
• Track and order office supplies, including amenities orders and pantry restocking.
• Ensure the executive office, meeting rooms and surrounding workspace are well-maintained, organized, and presentable at all times, coordinating facilities or cleaning staff as needed.
• Coordinate FedEx/UPS and other shipping services for leadership and the office.
• Assist with document preparation, printing, and binding for meetings and presentations.
• Run occasional errands, including print shop runs, office supply pick-ups, and small local requests.
• Works on special assignments.
• Provide general administrative and clerical support as needed
• Notify appropriate personnel of incoming overnight deliveries
• Update and distribute the company phone extension list regularly

Qualifications

• Experience in a receptionist, office assistant, or personal assistant role; corporate or hospitality environment preferred. Fresh graduates are also welcome to apply.
• Proven experience supporting executives in a fast-paced environment
• Advanced proficiency in Microsoft Office Suite and other relevant software
• Strong analytical skills with a solution-oriented mindset
• Exceptional written and verbal communication skills
• High attention to detail with superior proofreading capabilities
• Excellent organizational and time-management skills
• Professional phone etiquette and strong interpersonal skills
• Ability to manage multiple priorities efficiently and effectively
• Sound judgment and discretion in handling sensitive and confidential information
• Highly motivated, proactive, and composed under pressure
• Demonstrates professionalism, diplomacy, and a high degree of integrity in all interactions