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Entry Level-Customer Service Representative

ADF Medical Services Inc. · Chicago, Estados Unidos Da América · Hybrid

  • Escritório em Chicago
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Description

JOB OPENING — Customer Service Representative (Entry Level) ADF Medical Services Inc.

We're hiring a motivated and enthusiastic Entry Level Customer Service Representative to join our patient support team. No prior medical experience needed — just a positive attitude, great communication skills, and a genuine desire to help people. If you're ready to start your career in healthcare customer service — this is your chance!

Role: Customer Service Representative (Entry Level)

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Requirements

  • Respond to patient and client inquiries via phone, email, and chat channels
  • Provide basic information on services, appointments, billing, and general support
  • Direct complex or sensitive inquiries to the appropriate team or department
  • Document all interactions accurately in our CRM and support systems
  • Follow up with patients and clients to ensure satisfaction and resolution
  • Follow company scripts, guidelines, and communication standards
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines
  • Participate in paid training, onboarding, and ongoing coaching sessions

Benefits

What We Offer:

  • Competitive starting pay
  • Paid training and onboarding
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • Mentorship and ongoing support from team leaders
  • Clear path for career growth within ADF Medical Services
  • No experience needed — we will train you