Benefits Professional na IBM

Introduction

At IBM Corporate Headquarters (CHQ) and Other Functions, diverse teams such as marketing, finance, legal, operations, HR, and more work together to keep IBM moving forward. These functions play a vital role in solving complex challenges, supporting our clients’ success, and creating collaborative environments for IBMers worldwide. Working in CHQ and Other Functions means contributing your expertise to a global network that values teamwork, problem-solving, and innovation. You’ll have opportunities to grow your career while helping IBM operate with excellence and scale its impact across industries. With a culture that emphasizes learning, inclusivity, and career development, IBM offers the platform to apply your skills where they matter most. At the heart of our business.

Your role and responsibilities

• Analyze & simplifying the process

• Administrative work such as execution of benefits & leave programs, maintain process documentation & trackers, etc

• Vendor management skills -- oversee vendor's performance and work with broker on performing vendor SLA assessment including validation of SLA artefacts, handle day to day management of operational issues with the vendor/broker, perform employee reconciliation and validation of vendor invoices.

• Program management skills -- responsible for overseeing the implementation and administration of new and existing benefit programs. Will take ownership of process re-engineering, process simplification, provide inputs to quarterly rating of the program, pro-actively assess risk areas in the process and take necessary action to address the risks, lead peer reviews when necessary.

• Customer and stakeholder management skills -- knows how to respond to customer concerns appropriately (handle with speed, accuracy and timeliness) especially when the issue has turned in to escalation. Knowledge on how to handle execs is needed for this role.

• Incident handling / Crisis Management skills -- has experience with managing through a crisis, someone who can think fast and make the right decisions under pressure and one who is resourceful enough to avert the crisis ASAP. Knowledge on how to work with different organizations across varying cultures is needed.

Other ad hoc tasks assigned such as UAT test for system enhancement, arrangement of annual health screening program, key controls testing, provide supports if there is audit or process review

Key Responsibilities:

• Manage employee benefit transactions in SuccessFactors (SF) and through other HR tools and email channels.

• Coordinate with external vendors who administer benefit programs to ensure smooth operations, resolve queries, and handle escalations promptly.

• Maintain accurate benefit data through Excel-based reconciliations and other manual verification processes.

• Support ongoing benefit lifecycle activities, including enrollment, changes, and terminations.

• Monitor vendor service performance and partner closely with them on issue resolution and continuous process improvement.

• Ensure adherence to company policies, compliance requirements, and established turnaround times.

• Provide responsive and high-quality support to employees on benefit-related matters.

Required technical and professional expertise

• Exposure to Benefits Administration: Familiarity with benefits programs, including medical insurance, life insurance, disability insurance, and retirement plans, with understanding of operational activities involved in managing these programs. • Experience Working with Documentation: Knowledge of documenting processes and procedures, with ability to develop and maintain documentation of benefits processes. • Vendor Management Exposure: Understanding of vendor management principles and practices, with experience working with vendors to deliver benefits programs. • Data Management and Analysis: Exposure to data management and analysis, with ability to perform operational activities to support benefits programs. • Benefits Communication: Experience working with communication of benefits program changes to employees, with understanding of importance of timely and accurate information dissemination.

Preferred technical and professional experience

• Strong attention to detail with proficiency in Excel and comfort with manual data management.

• Experience working in SuccessFactors or similar HR systems.

• Good communication and coordination skills for effective vendor and stakeholder management.

• Ability to work independently and manage multiple benefit processes simultaneously.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.