Retail Transformation Business Strategy & Intelligence Manager na Ghr

Job Description:

The Business Strategy & Intelligence Manager will be responsible for aligning business operations with strategic goals, driving cross-functional projects, and ensuring seamless integration of new business initiatives. This role requires a strategic thinker with excellent product and project management skills, data analytical skills, strong business acumen, and the ability to work collaboratively with various teams to achieve organizational objectives.

Manages the execution of cross Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy.

Job Responsibilities

This role is strategically critical as we continue to transform digital client self-service capabilities in partnership with multiple enterprise stakeholders. The work generally has five areas of effort:

• Rigorous in-depth understanding of client behaviors informed by voice of customer, agents, and analytics
• Insight-driven ideation of new digital self-service capabilities or enhancements to preexisting ones
• Storyboarding and refinement of digital solutions and associated business cases with frontline teams, Product, Digital, Operations and/or Technology stakeholders including benefits sign off and validations
• Scope refinement, project management and guidance through build/execution of new digital capabilities 
• Evaluations of utilization and performance of new and/or existing digital capabilities to vet benefits-realization, surface enhancements or grow adoption (e.g. revisiting client eligibility criteria, adding IVR/Erica deep links, etc.)

Required Qualifications

• 5+ years of experience in strategic consulting, complex program management, and/or change management
• Exceptional analytical and problem solving skills, including ability to create analytically derived business cases, interpret data and analyze results using statistical techniques
• Expertise at assessing situations and taking initiative to get results and driving without routine direction
• Exceptional PowerPoint skills, with an ability to tell the story and connect the dots for senior leaders
• Expert communicator at executive level, able to simply and concisely communicate complex information
• Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization

Desired Qualifications

• Comfort with and interest in learning about in digital experiences and new technologies
• Familiarity with, or openness to learning, the Bank’s project execution lifecycle and change management
• Experience with and knowledge of client servicing reporting, analysis and processes

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$103,600.00 - $175,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Candidatar-se agora