Sr Group Operations Manager - Global Travel and Meeting & Event Management na Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.

We are seeking a strategic and results-driven Senior Group Operations Manager to lead our vendor meetings and events operations. This role will oversee vendor partnerships, drive sustainability initiatives, and manage supplier relationships to ensure seamless execution of corporate events globally. The ideal candidate will bring expertise in event strategy, contract negotiation, and performance measurement, with a strong focus on innovation and continuous improvement. Knowledge of sustainability practices and ESG frameworks is a plus.

Responsibilities:

• Lead the strategy, budgeting, forecasting, and performance measurement of the Meetings & Events Management program, which includes venue sourcing, contracting, and event payments oversight.

• Oversee relationships with external vendors and partners, including hotels, speaker bureaus, and event properties.

• Negotiate contracts and pricing with hotel suppliers to optimize value and service quality.

• Develop and maintain performance dashboards and business continuity plans to ensure operational resilience.

• Drive sustainability initiatives across global travel, aviation, and meetings in alignment with the company’s Net Zero 2050 goals.

• Manage RFI/RFP processes and contractual relationships to support scalable and compliant event operations.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Proven success in managing global programs and cross-functional teams

• Vendor operations management and escalation resolution experience

• Strong relationship and contract management experience and business acumen, hotel and supplier contracts preferred

• Experience in defining and executing against strategy

• Proficiency in data analytics and dashboard tools (e.g., Tableau, Power BI).

• Executive presentation and polish; results-oriented

• Excellent written and verbal communication skills

• Proven experience in responding with sense of urgency

Desired Qualifications:

• Experience in corporate meetings & events, and travel operations highly preferred

• Knowledge of sustainability practices and ESG frameworks is a plus

• Strategic thinker with a hands-on approach to problem-solving

• Ability to thrive in a fast-paced, matrixed environment

• Experience with global travel policies and compliance standards

• Bachelor’s degree in business, supply chain, hospitality, or related field; Master’s preferred

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Skills:

• Customer Service Management

• Regulatory Compliance

• Risk Management

• Stakeholder Management

• Talent Development

• Business Operations Management

• Change Management

• Customer and Client Focus

• Decision Making

• Relationship Building

• Business Process Analysis

• Career Path Design

• Organizational Effectiveness

• Strategic Thinking

• Strategy Planning and Development

Shift:

Hours Per Week: