- Professional
- Escritório em Austin
Assistant General Manager — ROOST Rainey, Paseo Austin
Location
Austin, TX (Downtown / Rainey Street District)
Paseo Building | 80 Rainey St, Austin, TX 78701
www.paseoatx.com
About ROOST Rainey & Method Co.
Method Co. is a vertically integrated development, design, and hospitality company specializing in high-design residences, hotels, and restaurants. The company’s ROOST brand—known for its blend of apartment-style living and hotel-level service—has been successfully launched in several major U.S. cities.
ROOST Rainey will open within The Paseo, a new luxury residential and mixed-use development located in Austin’s vibrant Rainey Street District. The property will bring the ROOST extended-stay hotel experience to Austin for the first time, combining thoughtfully designed, apartment-style accommodations with the energy and amenities of The Paseo. With skyline views, curated interiors, and a dynamic live-work-play environment, ROOST Rainey will serve as a stylish and comfortable retreat for both short- and long-term guests in the heart of downtown.
Position Overview
The Assistant General Manager (AGM) will play a key leadership role in launching and operating ROOST Rainey, supporting the General Manager in all aspects of property operations, guest experience, and team management. This hands-on role is ideal for an operational leader who thrives in boutique, design-driven hospitality environments and enjoys building culture, driving service excellence, and ensuring the seamless integration of hotel and residential-style operations.
The AGM will act as a key point of contact for guests and residents, oversee daily front office, housekeeping, and maintenance operations, and work cross-functionally with corporate teams in Sales, Marketing, and Finance to ensure the property meets brand standards and financial goals.
Key Responsibilities
Partner with the General Manager to oversee all aspects of daily operations, ensuring a smooth, efficient, and guest-focused environment.
Lead and support department heads and front-line associates in front office, housekeeping, engineering, and guest services.
Maintain Method Co. and ROOST brand standards across operations, guest interactions, and property presentation.
Manage scheduling, training, and performance for property-level staff; foster a positive culture of accountability, hospitality, and teamwork.
Ensure consistent delivery of an elevated guest/resident experience—anticipating needs, resolving issues promptly, and maintaining exceptional service standards.
Support opening and pre-opening activities: systems setup, SOP development, vendor coordination, and training.
Partner with Sales and Revenue teams to optimize occupancy, monitor rate strategy, and execute on leasing and extended-stay conversions.
Collaborate with corporate Finance and HR to manage payroll, budgets, expense control, and staffing plans.
Oversee property maintenance, cleanliness, and safety compliance; coordinate with engineering and vendors for timely repairs and inspections.
Lead by example in cultivating guest relationships and managing on-site community engagement.
Step into the General Manager role when necessary—making operational decisions and ensuring continuity of service and leadership.
Analyze guest feedback, operational reports, and financial data to identify opportunities for improvement and operational efficiencies.
Qualifications & Skills
5–7 years of progressive experience in hospitality operations, with at least 2 years in a leadership or management role (hotel, extended-stay, or boutique lifestyle property preferred).
Strong leadership skills with the ability to coach, motivate, and develop a diverse team.
Excellent interpersonal and communication skills; confident in guest interactions and conflict resolution.
Highly organized with an eye for detail and strong follow-through.
Proven ability to manage multiple priorities in a fast-paced, evolving environment.
Financial acumen with experience managing budgets, cost control, and forecasting.
Familiarity with hotel operating systems (PMS, POS, CRM) and general software proficiency (Microsoft Office, Google Suite).
Entrepreneurial mindset—comfortable with the pace and dynamics of a new opening and growing brand.
Bachelor’s degree in hospitality management, business, or related field preferred.
Success Metrics
Achievement of guest satisfaction and service quality goals (reviews, repeat stays, referrals).
Operational excellence—cleanliness, maintenance, and compliance standards consistently met.
Positive team culture, low turnover, and high employee engagement.
Financial performance aligned with property budget and occupancy goals.
Strong collaboration and alignment with GM, Sales, and corporate leadership.
Compensation & Benefits
Competitive base salary commensurate with experience.
Annual performance-based bonus opportunity.
Comprehensive benefits package (medical, dental, vision, 401k, PTO, etc.) in line with Method Co. standards.
Opportunity for career growth within Method Co.’s expanding hospitality portfolio.
