Director, Business Applications Administration/Integration na University System of New Hampshire

The Director Business Applications/Integrations is accountable for proper administration and on-going operations of all business application systems used within the University System of New Hampshire institutions, and then ensuring efficient and consistent operations for the University System of New Hampshire.

• Empowered and accountable to meet or exceed the established customer service standards.

• Creates and maintains an established set of best-practice business processes, operational standards and procedures, and qualitative and quantitative metrics to ensure effective support to students, faculty, staff, and researchers.

• Sets direction, establishes goals, and aligns priorities for all operating locations to meet established service standards and metrics.

• Effectively collaborates with other technology and business leaders to understand, gather, and disseminate information regarding changes in IT operations and technologies that that may impact our customers.

• Empowered with budgetary and supervisory responsibilities.

• Requires travel to all institutions.

• The position has authority to hire and terminate employees, structure and assign employee work, provides direction to staff, conducts performance reviews, handles disciplinary actions, makes salary decisions, and provides functional supervision and training.

Job Duties:

Leadership

• Consummate leader with positive presence that guides an organization with a culture of unwavering dedication to the customer base, a passion for excellence, and a constant drive to improve service delivery.

• Empowered and accountable for establishing systems methodology, procedures, and protocols for supporting business technology solutions across multiple operating locations across New Hampshire, and then ensuring efficient and consistent operations for the University System of New Hampshire.

• Empowered and accountable to meet or exceed the established customer service standards.

• Creates and maintains an established set of best-practice business processes, operational standards and procedures, and qualitative and quantitative metrics to ensure effective support to students, faculty, staff, and researchers.

• Effectively collaborates with other technology and business leaders to understand, gather, and disseminate information regarding changes in IT operations and technologies that that may impact our customers.

• Directly interfaces with customer base to identify areas for improvement.

Exceptional team player

• Communicates effectively throughout the organization.

• Establishes and maintains strong and positive working relationships with peer departments and vendors to ensure that the help desk teams meet service-level agreements.

• Co-authors strategic communications for distribution to USNH customer base.

• Develops and implements annual goals and strategies for area of responsibility, addresses resourcing needs and regularly assesses and reports on risk in the absence of resources.

• Compared operations to industry best practices (e.g. ITIL, Lean, DevOps) and current information technology trends to align processes and procedures to best practices where practical.

• Knows what right and wrong looks like. Recognizes discrepancies between what is happening and what should be happening and take corrective actions

• Operates with humility and reflection. Modifies existing procedures to respond to new situations or better ideas.

Management

• Oversee business technology solutions and services across a number of environments and disciplines including coordination of system upgrades, monitoring of on-going operations, coordination of troubleshooting and problem solving to address complex service delivery and integration issues

• Sets direction, establishes goals, and aligns priorities for all operating locations to meet established service standards and metrics.

• Empowered and responsible to hire, train and terminate employees, structure and assign employee work, provides direction to staff, conducts performance reviews, handles disciplinary actions, makes salary decisions, and provides functional supervision and training.

• Provides guidance, support, and coaching to entire application administration team.

• Motivates the staff to meet the department’s-established service levels and project goals.

• Direct processes and select and oversee implementation of appropriate tools to manage development processes, application code deployment, and data handling and integration for both local-hosted and cloud-hosted applications and end-user services.

• Ensure that appropriate information technology and information security practices are followed throughout the units.

• Determine the type of maintenance and support needs across a range of services including developing and maintaining vendor relationships in support of providing these services.

• Monitors and reports on relevant application administration metrics and service levels.

• Accountable for developing and executing the budget, monitor and manage expenditures with a constant eye toward efficiencies and savings.

• Ensures employees are adhering to all institutional policies and takes appropriate action verbal and written to improve employee compliance.

• Coaches direct reports and actively manages performance.

Citizenship

• Collaborate with other IT service lines, Orchestrators, and functional teams for cross team projects as requested or needed to ensure organizational goals are achieved

• Actively support organizational goals and objectives

• Negotiate compromises with others to meet competing demands

• Professionally confront problems with others quickly and directly

• Proactively assist others to help build successes

• Actively participate in IT management team to conceive, initiate, develop, plan, and implement strategic goals, to aid in continuous improvement activities, and to communicate current work status

Required Experience

• Ten years minimum of experience managing multiple technology services and solutions within a complex, service-oriented environment.

• Ten years minimum of experience managing multiple technology services and solutions within a complex, service-oriented environment.

• Seven years of proven leadership and supervisory experience.

• Ability to adapt and promote organizational core beliefs and values.

• Passion for IT and eagerness to stay current with changing technology practices.

• Ability to develop and utilize metrics and data to improve service quality and team performance

• Exceptional level of personal initiative, a concern for achievement, results orientated and ability to create and sustain a positive working environment.

• Highly motivated self-starter with demonstrated ability to lead and motivate a team.

• Ability to prioritize multiple tasks and projects required, along with strong organizational skills

• Ability to work effectively in a fast-paced and rapidly changing environment

• Proven facilitation and project management skills

• Must have a current driver’s license, a willingness to use a personal vehicle for travel, and be willing to travel 20% of the time on a monthly basis to operating locations across New Hampshire.

• Ability to effectively manage and protect sensitive employee information, and sensitive pre-decisional management and organizational information.

Preferred Qualifications

• Master’s Degree

• Direct experience providing ERP and Business Application support

• Experience working in a Higher Education environment

• Direct experience with Workday Finance, HCM, and Student systems

The Director of Business Applications supports enterprise IT operations and services at all of the schools of the University System of New Hampshire and may be based out of any of the USNH campuses.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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