Deployment Technician (T1) (Job 1197) na DLH

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The Deployment Technician supports the Desktop Support Team by imaging, installing, and migrating data for client computers. This role involves coordinating deployment schedules, documenting hardware inventory and troubleshooting activities, and ensuring accurate updates to the asset management system. The technician also translates technical information into clear documentation for both technical and non-technical audiences. Additional responsibilities may be assigned as needed. 

Responsibilities 

• Assist the Desktop Support Team with imaging, installing, and migrating data for clients’ personal computers. 
• Responsible for gathering, analyzing, and composing technical information to assist with deployment activities. 
• Update /Document tickets assigned for hardware inventory, troubleshooting, and equipment moves/relocations 
• Coordinate customer schedules and appointments for new computer deployments or system replacements. 
• Perform inventory receipt, tagging, and assignment to update the customer asset management system. 
• Responsible for translating technical information into clear, readable documents to be used by technical and non-technical personnel. 
• Other duties as assigned 

Qualifications 

• Ability to obtain and maintain a public trust 
• Familiarity with MDT (Microsoft Deployment Toolkit) 
• Experience with BigFix Operating System Deployment (OSD) 
• Symantec Ghost Imaging (Desirable) 
• Organizational skills – inventory management 
• Familiarity with Sunflower, Ticketing Systems, and other Asset Management Tools 
• Ability to communicate with executive-level staff 
• Basic troubleshooting skills 
• Ability to work in a high-stress, fast-paced environment 
• Ability to work alone and in a team environment 
• Teamwork – the willingness to support the team to the end result of meeting the client's needs 
• May require lifting hardware up to 40 lbs. from building to building 
• Must have Excellent Customer Service and Time Management Skills 
• Must be able to obtain a Public Trust clearance

Desired Qualifications:

• CompTIA A+ Certification 
• 1 year of experience working with/handling computer equipment

Basic Compensation: $55,500 - $59,500 yearly salary

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.