Director of Facilities Management na Wake Technical Community College, NC

About the Department

Pay Grade: Manager 7

The Director of Facilities Management, under the direction of the Executive Director of Facilities, oversees the planning, communication, and coordination of the preventive maintenance programs, and campus improvements while collaborating on renovations and new construction projects. This position also manages the presentation of all buildings and grounds. 

Position Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  

*Manages the daily operations of assigned facilities and programs including staff, contractors and vendors.

*Supervises and provides mentoring and coaching to assigned staff including conducting performance management reviews.

*Manages the activities of the Facilities Services contract management functions.  Defines the framework for the staff to follow when managing, coordinating, and directing Facilities Support Contracts.

*Directs the Facilities Services modules of the college’s Computerized Maintenance Management System (CMMS).

*Develops new or alters existing requirements in the preventative maintenance programs.

*Assigns maintenance work in coordination with the Director of Facilities Operations to the facilities staff and contracted staff to ensure deficiencies are repaired in a timely manner.

*Provides project reviews, inspection, and approval of facility renovation and new construction projects.

*Reviews and provides input to the College Master Plan.

*Analyzes responses, identifies weaknesses, and makes changes to the facilities maintenance and management programs as needed to address weaknesses.

Directs the college’s Locksmith and door hardware program, ensuring safe practices by documenting key processes and managing a physical key database.

Directs and manages the Facilities division’s records, drawings, and archival program.

Annually prepares and submits room and building inventory updates to UNC General Administration. 

Collaborates with the Executive Director of Facilities and the Director of Facilities Operations to update       progress reports on an annual basis.

Collaborates with the College Police regarding security matters.

Collaborates with Business Office on written proposals for all building and ground maintenance service contracts and other maintenance services such as mechanical, electrical, plumbing, custodial, elevators, generators, pest control and waste management.

Leads efforts to ensure contracted services scopes of work are up to date.

Leads the efforts of Facilities Services to update or rewrite facilities support contracts on an annual basis or as required. Continually tabulates deficiencies during contract execution, provides annual evaluations of contracts, and directs contract onboarding/offboarding as necessary.

Serves as backup to the Director of Facilities Operations to administer, plan, and direct the daily operations of service contracts such as landscaping, custodial, plumbing, electrical, mechanical, pest control, generators, fire, life safety, and snow removal operations.

Develops and coordinates proposals and other purchasing service contract agreement specifications for the maintenance department support requirements. 

Partners with Business Office staff for bidding and procurement of facilities related purchase orders.

Responds to all facility complaints and organizational customer service issues in a professional manner.

Manages the Facilities Services asset inventory, including periodic facilities and equipment condition assessments. Leads and develops long-term plans and prioritizations to upgrade or renew building infrastructure in collaboration with Design and Construction and Facilities Operations.

Serves as liaison for Facilities Services contract partners on all matters related to Design and Construction, including but not limited to design programming, site inspections, owners trainings, warranty walkthroughs, and building turnover process.

Collaborates with department leaderson all construction/renovation projects for all campus locations

Performs inspections with the Owner, Architect, Contractor (OAC) Team and attends periodic (OAC) project meetings.

Directs the ongoing management of all facilities related data, development of KPI report structures, and benchmarking efforts for Facilities Services.

Participates in the development of the department’s short-and long-term budget management program. 

Collaborates and provides feedback with the Executive Director of Facilities and the Vice President of Facilities to develop and maintain the Facilities Capital Improvement Program (CIP).

Conducts regular inspections throughout the college for safety, procedural, and contractual compliance. 

Works closely with state and local inspectors on all requirements for building and equipment reporting, inspections, and records management.

Works directly with Campus Provosts and Campus Directors at all locations address requirements needs of the campus within scope of work.

Develops and contributes updates to construction guidelines/standards for Project Managers to follow when developing new construction or renovation projects.

Collaborates with other departments such as ITS,Security, AV, and Department Deans regarding design definitions for in-house renovation and construction projects.

Mentors and coaches staff to plan and schedules hardware and security projects for after normal business hours and weekends to avoid conflicts with class scheduling.

May have to travel occasionally to multiple campuses during the week for meetings, inspections and coordination activities.

Serves as an Essential Employee for emergency operations affecting College operations.

Available 24/7 for all related incidents.

Provides data and updates to the Initiatives and Assessment teams, ensuring the College’s periodic SACS/Taskstream requirements are up to date.

Minimum Qualifications

Knowledge, Skills, and Abilities:
 
Proficient in Microsoft Office
 
Excellent oral and written communications skills
 
Ability to operate and maintain the college’s CMMS to define work requirements and assign tasking to Facilities Operations staff and facilities support service contractors
 
Excellent decision making skills
 
Excellent organizational and troubleshooting skills
 
Ability to manage multiple projects in a timely manner
 
Knowledge of environmental and safety rules, regulations and policies
 
Ability to work effectively with internal and external contacts
 
Ability to work with people at all levels in the organization
  
 
Minimum Requirements:
 
Bachelor’s degree and or eight years of related experience or an equivalent combination 
 
Three or more years of supervisory experience
 
Must have one or more facilities related educational or experience related designations, such as: International Facility Management Association (IFMA), Certified Facility Manager (CFM), or Certified Energy Manager (CEM), or equivalent 
 
Valid driver’s license with approval required by the College’s Liability Insurance Carrier
 
 
Preferences:
 
Two or more facilities related educational or experience related designation: International Facility Management Association (IFMA), Certified Facility Manager (CFM), Certified Energy Manager (CEM) or equivalent 
 
Five or more years of supervisory experience
 
Essential Personnel:
 
Yes