Service Coordinator (AV/Lighting/Shading/Automation) chez TheCoTeam, LLC
TheCoTeam, LLC · San Carlos, Estados Unidos Da América · Onsite
- Professional
- Bureau à San Carlos
The Service Coordinator is the central point of communication between clients, field technicians, and our engineering team. This role coordinates scheduling, ticketing, and invoicing with accuracy and timeliness.
You Are:
You Are:
- A trustworthy individual. Hungry to learn and grow. Love taking care of people. A technology loving nerd, highly systematic, Technically inclined and always curious how things work.
You Have:
- A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ, timely follow-up, excellent written and verbal.
Your Location:
- In-Person (Not Remote or Hybrid)
- 1300 Industrial Road, San Carlos, CA 94070
Your Schedule:
- Hours Per Week: 40 Hours Per Week
- Mon-Fri 8:00am-5:00pm
Your Manager:
- Service Manager
Regent5's Core Values
- Exceptional quality
- Innovative solutions
- Transparent communication
- A steadfast focus on your needs
- Excellence: A steadfast focus on delivering high-quality client experiences
- Teamwork: Belief that everyone should work together towards achieving a common goal
- Integrity: A firm commitment to always doing the right thing
- Accountability: A willingness to accept responsibility for our actions
Your Contribution to Regent5:
- Scheduling: Coordinate & schedule service visits
- Ticketing: Review & Triage incoming service tickets
- Communication: Confirm scheduling, expectations, follow up with client
- Collaboration: work with team to resolve issues
- Invoicing: Generate & Process service invoices
- Service Plans: monitor subscriptions, renewals, extensions
- Support: Service Manager/Ops Team
- Documentation: maintain records in Salesforce and CompanyCam
What Makes You Successful:
REQUIRED
- Experience in technical coordination, dispatch, or service operations
- Ability to read and interpret project documentation and equipment lists.
PREFERRED
- Basic understanding of smart home technology (Savant, Lutron, Control4, networks)
- Proficiency with Salesforce, QuickBooks, Google Workspace, and CompanyCam
Regent5’s Contribution to You:
- $65k-$85k/yr - Yup!
- 401k w/ 3% match
- Medical/Dental/Vision (50% coverage for employee & dependents)
- 6 Paid Holidays
- PTO - 10 days (more as you stay!)
- Employee Discount
