- Professional
- Escritório em Troy
🌟 Join Our Team as a Loss Mitigation Specialist! 🌟
At Towne, we believe work should feel meaningful — where you can bring your whole self, make an impact, and have fun doing it. We’re a team that celebrates collaboration, growth, and community. If you’re passionate about helping people, solving problems, and keeping things moving with a smile, we’d love to have you on board!
This position is a Hybrid role with working in the Troy office 2-3 days a week.
What You’ll Be Doing (a.k.a. Your Day-to-Day Impact):
- The Loss Mitigation Specialist will process mail, loss mitigation documents, legal documents, and any other necessary documentation.
- Manage group email boxes and respond in a timely manner to borrower inquiries.
- Assist borrowers with submitting loss mitigation applications by gathering all necessary documents and signatures.
- Provide telephone support and assistance to the default team, which included speaking with borrowers and addressing any questions they may have.
- Review borrower loss mitigation applications to determine the appropriate workout solution based on Towne, investor, state, and federal guidelines, including researching and resolving any title issues.
- Review loss mitigation applications and process loss mitigation files for review.
- Communicates loss mitigation decisions to borrowers through a variety of channels.
- Draft loss mitigation documents and prepare documents for execution and mailing to borrowers.
- Provide support to other Default Servicing teams, including Bankruptcy, Foreclosure, Property Preservation, and Claims as needed.
- Organize, prioritize, and process a high volume of work accurately and efficiently.
- Ability to learn and utilize various loss mitigation web-based technologies daily.
- Assist the Servicing team with other duties as needed.
- Responsible for supporting the day-to-day tasks and other functions as assigned.
- Ability to meet regular and reliable attendance.
- Becomes/is an advocate of our culture and adheres to our core values.
What You Bring to the Table:
• 1–2 years of experience in foreclosure, bankruptcy, or loss mitigation.
• Excellent communication skills — both written and verbal.
• A solid grasp of the mortgage industry and comfort with business support and financial services technology.
• Quick learner with a flexible mindset — ready to grow and contribute across the Default Servicing team.
• A proactive, detail-oriented, and organized approach to your work.
Culture Matters Here
At Towne, we value integrity, teamwork, and community spirit. We celebrate wins together, learn from challenges, and never lose sight of our mission — helping people keep their homes and find solutions with compassion. If that sounds like your kind of environment, welcome home.
