ACH Operations Specialist na WestStar

Essential Functions

• Acquire and maintain working knowledge of ACH Origination, SEC Codes, and Return Reason Codes.
• Process and review ACH Notices of Change (NOCs) and pre-notifications.
• Review and process ACH return reason codes and return items to the Federal Reserve (including disputes).
• Monitor and manage ACH stop payments.
• Process and approve daily ACH origination files.
• Review and respond to OFAC alerts generated through ACH origination.
• Process daily ACH Returns and Corrections Reports; notify clients as needed.
• Handle Regulation E ACH disputes.
• Monitor fraud detection systems for potential ACH-related alerts.
• Ensure compliance with NACHA Operating Rules, Bureau of Fiscal Services Green Book, FFIEC guidelines, and other applicable regulations.
• Enroll and remove clients to receive Electronic Data Interchange (EDI) reports via Federal Reserve Bank.
• Stay current on ACH regulatory changes through training and materials.
• Monitor ACH reports to ensure ongoing regulatory compliance.
• Respond to client and internal inquiries regarding ACH transactions.
• Investigate and escalate ACH issues promptly.
• Perform other duties as assigned.

Required Education, Experience, and Skills

• High school diploma or equivalent required.
• Minimum 2 years of experience in a financial institution; operations experience preferred.
• Solid understanding of ACH processes and regulations.
• Proficiency in Microsoft Word, Excel, Outlook, and Adobe.
• Strong verbal and written communication skills.
• Ability to adapt to changing priorities, organize tasks, and manage time effectively.
• Excellent attention to detail and problem-solving abilities.
• Capable of working independently and collaboratively.
• Flexibility to work early mornings or evenings as needed.

Equipment Used

• Standard office equipment including computers, phones, and photocopiers.

Supervisory Responsibility

• None

Working Conditions / Physical Requirements

• Office setting

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.