Sales Operations and Dealer Services Manager na Cascade Designs Inc

Want to work and play in the foothills of the Sierra Nevada Mountains? Cascade Designs, home to MSR, Therm-a-Rest, Platypus, SealLine, Packtowl and Varilite, is now headquartered in Reno, NV. Just over an hour from Lake Tahoe with 300 days of sunshine each year, this is the perfect work and play destination for outdoor adventurers at every level. We are seeking passionate, driven, curious people who not only love the outdoors but strive to bring the same passion and curiosity into their work with them every day.

Our Brands:

Therm-a-Rest, MSR, Platypus, SealLine, PackTowl, VariLite

We are currently seeking a Sales Operations & Dealer Services Manager

As a member of the Sales team this role will manage a team of five direct reports, the Dealer Services Team and will support the Director of Sales Operations & Planning on several key initiatives.

The ideal person should have 5 of years of experience in sales and service and a minimum of one year of experience managing people.

To be effective in this role this individual must have project management experience and be comfortable manging a team of remote employees.

This position is based out of our Reno, NV headquarters and is primarily an in-office role.

Position duties / responsibilities:

• Management of Dealer Services – Serve as the manager of the Dealer Services team (5 people) for day-to-day support, as well as long-term goal setting and performance management. Lead the team to deliver best-in-class service to our sales reps, distributors and dealers. Channels of management include US/Canada Outdoor Specialty, US/Canada Outdoor Key Accounts and Medical channels. (Asia-Pacific and Military channels are managed separately.) 
• Business-to-Business System Support – Support Director of Sales Operations & Planning to ensure the B2B System (Elastic) is operating smoothly and that dealer and sales rep issues with the system are addressed quickly and to resolution.
• Pricing & Program Management – Seasonally (Fall/Winter and Spring/Summer) partner with Sales, Product Development and Marketing to deliver, accurately and on schedule, critical selling tools: Price Lists, Product Data Reports and Sales Programs.
• Digital Catalog – Partner with the Product and Marketing teams to deliver seasonal digital product catalogs; ensure accurate product and pricing information is maintained.
• Sales Representative Support – Ensure our Dealer Services team receive timely, detailed communications and materials relating to company and product updates, the annual sales calendar, price lists, product samples, sell in materials, clinics, brand, regional and retailer marketing plans.  
• Pricing and Sales Promotions – Manage the creation and implementation of price lists and sales promotions to ensure information distributed to consumers, sales reps, distributors and dealers is accurate and delivered on time. 
• Sales Meetings Working with Sales, Marketing and Product teams to ensure sales meeting presentations are aligned with regional business objectives. Work as part of a dedicated team to ensure that the Sales Meetings are best in class, educational and informative to set our Reps up for success. 
• Trade Shows – Support with the brand marketing, creative and sales teams to ensure regional trade show collateral is well planned, on brand and optimized for Sales.

 Minimum requirements  

• 5+ years of sales and service experience, working with dealers, distributors and sales reps (previous outdoor, bike and/or action sports-industry experience a plus). 
• 1 - 3 years of experience managing people. 
• Demonstrated success leading and coordinating sales, promotional and pricing projects listed above.
• Experience with project management software (Monday.com or other); able to implement project management methodology that involves a range of tools and tactics to drive projects and meet timelines

Preferred Experience & Skills

• BA/BS or 15 + years of equivalent experience
• Experience with JD Edwards (JDE) ERP system a plus.
• Experience with Elastic Business-to-Business system a plus.
• Strong organizational skills and attention to detail.
• Excellent oral and written communications skills.
• Strong analytical skills.
• Able to multi-task, work under deadlines, manage workflow independently, and work within a team.

 Some of our amazing benefits include...

• 3 weeks paid time off per year
• 10 paid holidays
• 3 Floating holidays 
• Great health benefits (medical, dental, vision)
• 401(K) with company matching
• Life insurance paid by Cascade Designs
• Activity Gear Loaner Program and discounts on products purchased through Pro Deals
• $100 to spend on Cascades Designs products and an employee discount on all Cascade Designs gear!

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Cascade Designs Inc.

Cascade Designs began in 1972 with the simple desire to provide a more comfortable night outdoors. Since then, we have grown to become the parent company of some of the most respected brands in the outdoor industry. Though much has changed over the years, our methods for achieving excellence have not. We believe that manufacturing many of our products in our own U.S. and European facilities is an essential element in maintaining the quality users deserve, and that by striving to exceed our customers’ expectations of service, we will be successful for many years to come. 

Our core purpose is to provide innovative, useful and long-lasting products that improve the adventures and wellbeing of our customers. 

Cascade Designs Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.