Behavioral Health Specialist na Charlottenc

Date Opened: Friday, October 24, 2025 12:00 AM

Close Date: Monday, November 03, 2025 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $68,455.00 - $85,569.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The employee will assess, evaluate, perform crisis intervention techniques, and develop a crisis plan for continuation of services. They will be responsible for all incident documentation and will be the on-site resource for any relevant clinical information. They will act as the liaison for collaboration with other involved parties including families, friends, and other community providers. This position will work as part of a police-based team, which will include partnering with an officer.

This role requires non-traditional work hours of 2:00 PM to 12:00 AM.

Major Duties and Responsibilities:

· Conduct comprehensive assessments in the community, including danger, crisis, environmental, and lethality assessments.

· Monitor dispatch and radio channels for service requests involving individuals in behavioral health crises.

· Perform on-scene assessments and develop treatment plans.

· Execute effective crisis interventions, de-escalation, crisis planning, and brief therapeutic interventions.

· Develop appropriate referral recommendations utilizing available community resources.

· Make informed decisions regarding the need for emergency petitions or alternative psychiatric evaluations.

· Provide support to diverse populations, including children, adolescents, adults, those with dual diagnoses, and the elderly.

· Collaborate with police, families, and other stakeholders to de-escalate, create crisis plans, and secure cooperation with recommended treatments.

· Deliver accurate clinical information to families and involved parties regarding treatment options and recommendations.

· Ensure follow-up contacts are completed as needed for the implementation of treatment plans.

· Offer consultation to police, fire, and other community agencies and coordination with team members.

· Work effectively with first responders, understanding their culture and operational protocols.

· Document interactions according to established procedures.

· Participate in and complete all required training programs.

· Educate the community about the agency and its crisis response services.

· Monitor and manage team communication across all platforms.

· Adhere to state, local, and HIPAA-related policies to maintain compliance.

· Participate in afterhours call-back on a rotating basis with officer partner.

Minimum Qualifications:

· Master’s degree in a Human Services field of study AND two (2) years of experience working with the population preferred.

· NC State clinical license, provisionary accepted.

Knowledge, Skills, and Abilities:

· Demonstrate initiative and exhibit decisiveness.

· Be capable of working both independently and as part of a team.

· Experience and patience in working with high-risk clients, including those with mental health issues, developmental, and physical disabilities, are essential.

· Effective communication with a diverse range of individuals is crucial for success in this role.

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

· Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time

· Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks

· Ability to see, hear, and communicate information effectively

Sensory Requirements:

· Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.

· Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.

· Comprehend written information in work-related documents.

· Ability to hear, understand, and distinguish speech.

Working Conditions:

· Exposure to atmospheric conditions

· Exposure to environmental conditions and frequent exposure to computer screens, files, and phone.

· Work schedule will be aligned to meet the division’s business needs in accordance with all CMPD policies and procedures.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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