BENEFITS IMPLEMENTATION CONSULTANT - HYBRID na Green Shield Canada

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees. 

THE ROLE IN A NUTSHELL

The Benefits Implementation Consultant will be responsible for implementing and configuring benefits administration solutions for our customer base.  You will work closely with team members, as well as independently and confidently to manage your own workload. You’ll be able to understand customer requirements, designing and delivering solutions that are aligned to their needs.  At times, you’ll support other members of the team and share your knowledge with them. 

• Complete product configuration and quality control testing based on business requirements and project timelines. 
• Demonstrate a thorough understanding of complex benefits administration technology and implementation concepts. 
• Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes.
• Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes. 
• Responsible for the quality of the custom benefit administration solutions including supporting System Integration
• Testing, Performance Testing, User Acceptance Testing (UAT) and Client Acceptance Testing (CAT) for each individual client need. 
• Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities.
• Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends. 
• Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. 
• Identify gaps in existing processes and work with leadership to build out processes, make recommendations and execute process improvement. 
• Gathers and documents desired output from employer and their representatives. 
• Develops and continuously iterating best practices, provides suggestions and documentation for collateral and feedback. 
• Captures all employer information and facilitates system input with a high degree of accuracy. 
• Quickly escalates any identified risks or issues to a project based on product configuration requirements to project management and management. 
• Maintains knowledge of the inbound and outbound data requirements of CWI benefit administration solutions. 
• Organizes, investigates, and resolves assigned work in a timely and effective manner. 
• Provides updates on accomplishments, issues, and future activities of assigned projects in weekly meetings. 
• Maintains a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship. 
• Completes other tasks and projects as required. 

• Minimum 2 years’ experience in the benefit administration industry 
• Highly organized and process oriented. 
• Excellent at resolving problems 
• Excellent Oral and Written Communication Skills. 
• Familiar with traditional SDLC and Agile methods/practices 
• Can adapt to new information and change approach to achieve objectives as needed. 
• Ability to work collaboratively as part of a team, yet also work independently on complex implementations. 
• Ability to multi-task and thrive in a fast paced, high-pressure environment 
• Passionate about quality and continuous improvement, with an emphasis on creating solutions. 
• Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint 
• Bachelor’s Degree or equivalent  
• Prior experience in implementing and/or supporting software applications. 
• Experience working with implementation methodologies and/or equivalent project management methodologies. 
• Strong organization, analytical, and problem-solving skills. 
• Keen attention to detail. 
• Self-starter and ability to work both independently and in a collaborative team approach. 
• Ability to communicate with others, including clients, in a clear, effective, and professional manner on the phone, via email and in person, and the demonstrated use of good written and verbal communication skills. 
• Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects with several teams 

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs.  We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.  By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. 

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.   We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially. 

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).