Senior Account Manager Product Certification na Audit Delivery_Unit
Audit Delivery_Unit · Ann Arbor, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Ann Arbor
NSF is a global leader in public health and safety, offering accredited testing, auditing, and certification services, along with expert consulting and training. We are seeking a Senior Account Manager for our Green Chemistry division to serve as the primary contact for key clients, delivering exceptional service and managing complex product certification projects. This role involves accurately scoping and quoting initiatives, overseeing project execution, and collaborating with internal teams to ensure timely outcomes. Ideal candidates will bring strong communication skills, a customer-first mindset, and a commitment to excellence in client relationship management.
Responsibilities
- Manage and grow client accounts of moderate to high complexity, including key clients
- Manage product review requests and oversee maintenance and updates for existing Green Chemistry Clients
- Develop and maintain a collaborative relationship with the U.S. EPA to support strategic initiatives and ensure ongoing partnership success
- Provide education to clients regarding Safer Choice standard and the application process
- Identify and suggest opportunities for process improvements
- Provide guidance and training to internal team members on safer Choice and CleanGredients
- Develop presentations and educational materials to support client engagement
- Meet turnaround times, revenue targets, and project management metrics as assigned
- Engage with external stakeholders, including suppliers, regulatory bodies, and sustainability partners
- Stay informed on industry trends, regulatory updates, and sustainability best practices
- Represent the company at trade shows, webinars, and client meetings
Qualifications
- Bachelor’s Degree or 5+ years of relevant account management or customer service experience
- Ability to work independently while being team oriented
- Self-starter with excellent time management and organization skills, with strong attention to detail
- Relevant experience and knowledge in Product Certification is preferred.
Familiarity with U.S. EPA’s Safer Choice program or other eco-labels is a plus
Experience in customer service and managing high-profile clients or key accounts is preferred
- Strong communication and interpersonal skills with a customer-first mindset
Proficient in Microsoft Office Suite
About Company
Company
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.
One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
