Corporate Learning and Development Manager na Fidelity Bank

CORPORATE LEARNING & DEVELOPMENT MANAGER

Job Overview: The Corporate Learning & Development Manager oversees classroom and on-site training experiences for employees across the bank to ensure they are professional, engaging, and impactful.  This role serves as a liaison between the Learning & Development team and the departments it serves, working collaboratively to identify learning opportunities which support the strategic initiatives of the bank.

The candidate for this position will be responsible for:

• Coaching and developing a team of learning experts to deliver effective and engaging classroom and on-site training.
• Demonstrating a servant mindset to maintain a positive reputation of the Corporate Learning & Development team.
• Collaborating with employees and leaders across the bank to identify training opportunities and completing needs analysis to derive appropriate learning interventions.
• Partnering with Instructional Designers and leadership in development and delivery of learning experiences for employees across the bank.
• Communicating with leaders across the bank on their learners’ performance during training experiences.
• Evaluating the effectiveness of training experiences through observations, participant feedback, and soliciting input from stakeholders.
• Supporting rollouts of new bank initiatives through communication and education to impacted parties.

Requirements for this position include:

• A high school diploma (or equivalent).
• Bachelor's degree in training or related field (waived in lieu of experience).
• 3+ years of customer service experience.
• 3+ years in a management position.
• 3+ years of training experience.
• Strong relationship building and interpersonal skills.
• Strong written and verbal communication skills including superior presentation skills.
• Ability to multi-task and manage multiple priorities simultaneously.

Preferred requirements for this position include:

• Professional certifications related to training.
• 3+ years of banking experience.

EEO/Veterans/Disabled