- Senior
- Escritório em Charlotte
Close Date: Thursday, October 30, 2025 12:00 AM
Department: Aviation Department
Function Operations Management
Salary: $96,323.00 - $120,404.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The Enterprise Risk Manager will be responsible for identifying, assessing, and mitigating risks associated with airport operations at Charlotte Douglas International Airport. This role involves developing and implementing a comprehensive risk management framework, managing insurance programs, and ensuring compliance with relevant regulations and industry standards. This position will liaise with the city insurance manager and risk supervisor assigned to aviation. The manager should possess strong analytical skills, a strategic mindset, and a deep understanding of risk management practices within the aviation sector.
Essential Duties & Responsibilities:
Risk Assessment and Management:
Conduct regular risk assessments to identify potential risks related to airport operations, including operational, financial, strategic, and compliance risks.
Develop and implement risk mitigation strategies and action plans.
Insurance Program Management:
Oversee the airport’s insurance portfolio (Liaise with City Insurance Manager), including property, liability, workers’ compensation, and other relevant coverages.
Liaise with City to work with insurance brokers to negotiate terms, coverage, and pricing to ensure adequate protection and cost-effectiveness.
Policy Development:
Develop and maintain risk management policies, procedures, and guidelines.
Ensure alignment with regulatory requirements and industry best practices.
Training and Awareness:
Conduct training sessions and workshops to promote risk awareness and best practices among staff and stakeholders.
Foster a risk-aware culture across the organization.
Monitoring and Reporting:
Monitor key risk indicators and report on risk management performance to senior management.
Prepare regular reports and presentations on risk management activities and insurance matters.
Crisis Management and Business Continuity:
Develop and maintain crisis management and business continuity plans to address potential disruptions.
Lead response efforts in the event of an incident, ensuring effective communication and coordination.
Stakeholder Engagement:
Collaborate with internal and external stakeholders, including regulatory bodies, insurance companies, and airport tenants, to manage risk effectively.
Act as the primary point of contact for all insurance-related inquiries and claims.
Monitor and report contract available budgets and expenses as needed.
Role will expand to potentially obtain supervisory responsibilities
Perform other tasks as assigned.
General Information:
Standard office hours apply, however schedule subject to irregular hours, overtime an emergency call backs to work.
Successful candidate must hold valid driver's license in state of residency and ability to obtain and maintain a City Driving Permit
Ability to pass a background check in advance of start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Minimum Qualifications:
High school graduate or equivalent with seven (7) years of relevant experience OR 2-year college degree with five (5) year of relevant experience OR Bachelor's level degree with three (3) years of relevant experience OR Master's level degree with one (1) year of relevant experience
Preferred Qualifications:
Bachelor’s degree in Risk Management, Business Administration, Finance, or a related field; a master’s degree or professional certification (e.g., ARM, CRM, CPCU) is a plus. Minimum of 5 years of experience in risk management and insurance, preferably in the aviation or transportation sector.
Knowledge, Skills and Abilities:
Knowledge of:
Relevant regulations, industry standards, and best practices in risk management and insurance.
Administrative and clerical procedures, methods, and computer equipment
Principles, practices and techniques of basic bookkeeping and accounting
Basic PC based software applications, business software, and financial systems
Records retention and disposal
Contract management
Skill in:
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
Performing a variety of duties, often changing from one task to another of a different nature
Providing excellent customer service
Organization and time management
Collaboration and teamwork
Troubleshooting and problem-solving techniques
Ability to:
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Communicate clearly and concisely in written and verbal communication
Reconcile accounts
Collaborate with other teams
Conduct research, prepare accurate records and reports
Physical and Sensory Requirements:
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
Adequate vision, hearing, and speech required
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
Comprehensive of written information in work related documents
Ability to hear, understand and distinguish speech
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected].
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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