DAS Remediation Manager na Crawford Technologies
Crawford Technologies · Potsdam, Estados Unidos Da América · Onsite
- Senior
- Escritório em Potsdam
The DAS Remediation Manager oversees two critical teams that ensure client accessibility projects are delivered accurately, on time, and to the highest standards. Leading both the Order Management and Document Remediation teams, this role coordinates order intake, scheduling, and delivery tracking while ensuring orders meet WCAG 2.x and PDF/UA compliance. The Manager establishes efficient workflows, maintains SLA adherence, and collaborates closely with Transcription, Production and Customer Service to effectively deliver completed orders and provide exceptional customer service.
Key Responsibilities
What You’ll Do
- Lead a talented team producing digitally accessible documents.
- Oversee daily schedules, ensuring work meets quality standards and Service Level Agreements (SLAs).
- Manage subcontractors, verify deliverables, and maintain trusted partnerships.
- Support operations for AccessibilityNow.com, including quotes, customer inquiries, and manual QC checks.
- Develop training programs and skill validation processes to ensure your team stays at the top of their game.
- Maintain and update internal remediation guidelines, aligning them with evolving accessibility standards.
- Collaborate with leadership to align staffing and growth plans with CrawfordTech’s long-term strategy.
- Contribute to client success through proactive communication, account support, and performance tracking.
Skills, Knowledge and Expertise
What You Bring
- 5+ years Crawford Technologies experience strongly preferred.
- 10+ years of experience in customer service and/or project coordination.
- 3+ years of experience leading a team in a service environment.
- In-depth knowledge of accessibility formats and standards (PDF/UA, WCAG, Braille, Large Print, Audio, etc.).
- Exceptional organizational, communication, and leadership skills.
- Proven ability to manage multiple projects under tight deadlines.
- Proficiency with Microsoft Office and related applications.
- Bachelor’s degree or equivalent combination of education and experience.
Benefits
At CrawfordTech, we combine innovation and purpose — making information accessible for everyone. You’ll join a collaborative team that values precision, continuous learning, and process excellence. We’ll give you the tools, training, and support to grow your expertise and make a tangible impact in document accessibility.
- Be part of a growing company and team.
- Competitive salary (Commensurate with experience and position and eligible discretionary bonus)
- Excellent benefits
- Medical
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Group and Voluntary Life
- Sick Time Pay
- Vacation Pay
- Holiday Pay
- Be part of a rapidly growing software company
How long will the role be open for? Until filled!
Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.
Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.
We thank all applicants for their interest in joining our team. Those short listed will be contacted.
Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
