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PLANETARIUM PRESENTATION AND OPERATIONS MANAGER na U.S. Space & Rocket Center

U.S. Space & Rocket Center · Huntsville, Estados Unidos Da América · Onsite

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OVERVIEW
The purpose of this position is to manage the Planetarium's daily operations and the training and presentation of live shows on topics from astronomy, planetary science, and space exploration within Digistar 7.
RESPONSIBILITIES
Essential Functions
Presentation/Operations Management
  • Monitor and evaluate the quality of planetarium presentations to ensure a standard of excellence.
  • Design and present live daily shows in topics from astronomy, planetary science, and space exploration.
  • Manage daily operations of the planetarium including daily presentations, weekly Cocktails & Cosmos presentations, and planetarium concessions.
  • Troubleshoot software and hardware issues to prevent interruption of the daily show schedule.  
  • Assist the design, development, and presentation of weekly custom astronomy, planetary science, and space exploration shows in coordination with the Planetarium Director and Planetarium Visualization Manager.
  • Train and evaluate planetarium presenters to ensure all material presented is in a manner comprehensible to audiences of a variety of educational backgrounds and ages.
  • Assist Planetarium Director and Creative Projects Manager to storyboard new planetarium shows and scripts.
  • Leading and facilitating the design, set-up, and implementation of operations for custom Planetarium events.
  • Foster creative collaboration within the planetarium team to develop and evaluate ideas to promote planetarium involvement and growth at the Center. 
  • Assist in the creation of presentation material, talking points for planetarium shows, and public engagement activities.
  • Coordinate staffing schedules for daily operations and monitor/approve labor hours.
  • Develop, implement, and train planetarium staff on standards of procedure to ensure safety and smoothness in operations.
  • Ensure guest experience within the planetarium lobby is on par with company standard of excellence.  
  • Coordinate with other departments to gather and organize data for operations purposes.
  • Train staff continuously to maintain well-rounded wealth of knowledge about astronomy, current and historical space missions, and recent space science discoveries with the goal of answering customer questions and presenting shows that are educational and accurate.
 
Planetarium Outreach
 
  • Manage the booking, scheduling, and deployment of planetarium outreach events including pop-up telescopes and the portable planetarium.
  • Manage the booking and scheduling of virtual planetarium programming.
  • Monitor and evaluate the quality of planetarium outreach programming to ensure a standard of excellence.
  • Design and implement staff training for outreach events such as portable planetarium presentations, virtual planetarium presentations, and pop-up telescopes.
  • Assist the Education department as needed for Rocket Center outreach events.
Reporting and Ticketing:

  • Create and maintain appropriate SKUs for planetarium tickets, concessions items, and merchandise.
  • Gather and analyze financial data to uncover inefficiencies, manage expenses, and maximize profits.
  • Report daily on planetarium attendance and revenue.
  • Create reports to demonstrate planetarium program success and evolution over time.
  • Report to the Accounting Manager weekly on planetarium operations and revenue.

Visuals & Data

  • Provide valuable input for modification and improvement of created visuals.
  • Regularly modify shows with current information to stay up to date with the newest astronomical discoveries.
  • Maintain hardware and software integrity and troubleshoot issues to prevent interruption of the show schedule.
  • Oversee the planetarium’s internal astronomy news blog planetarium team each week.

Engagement
  • Develop and implement hands-on activities for museum guests to promote science education through interaction.
  • Procure material required for activities.
  • Engage planetarium visitors in meaningful conversations in topics pertaining to space exploration.
  • Improve professional relationships both internally and externally by collaborating with other departments at the Center and organizations in the astronomy community.

  • Customer Experience
  • Through interpersonal skills and effective communication, engage with guests to build customer relationships and aid in giving visitors the best possible planetarium experience.
  • Assist visitors in exploring and understanding exhibits throughout the USSRC and planetarium shows scheduled.
  • Maintain a well-rounded wealth of knowledge about astronomy, current and historical space missions, and recent space science discoveries.

Concessions Operation
  • Keep inventory and coordinate with other departments for the purposes of ordering and record keeping.
  • Manage planetarium lobby and concession stand cleanliness. Coordinate with staff on daily cleaning/maintenance tasks to maintain clean and welcoming appearances.
  • Train staff on concessions operations and best practices
  • Assist with concessions sales and ticketing.
  • Troubleshoot software and equipment issues to prevent interruption of concessions operations.
  • Assist planetarium staff as needed.
 
Supervisory Responsibilities:      
Level of Supervision: Manager
Travel Required: Yes 
QUALIFICATIONS
Required Education
  • Bachelor’s degree in Astronomy, Physics, or related field AND three years of experience in planetarium operations is required; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
  • Preferred Master's degree in Astronomy/Astrophysics, Physics, Space Science, or relevant Science field with at least two years of planetarium experience.
Required Experience
OTHER REQUIREMENTS
Physical Requirements
  • Walking, climbing (stairs) to access other departments & buildings and to experience the training center floor.
  • Sitting and standing for extended periods of time developing and presenting lectures.
  • Carrying, lifting equipment and supplies up to 25 lbs. waist high.
  • Bending, kneeling, reaching to store / retrieve supplies.
  • Reading, sight, wrist movements, feeling to operate computer terminal, research & review lecture materials, operate automobile during travel.
  • Talking, listening to present lectures, answer questions from trainees, assist guests, and interact with employees.
  • This position involves working in a climate-controlled office environment and walking to / from buildings in various weather conditions.  This position may require occasional travel to educational conferences. 
  • This position deals extensively with employees and trainees who interact with assigned area of responsibility. 
  • This position deals extensively with small children.
 
General Requirements
  • Willingness to be open to learning and growing.
  • Interpersonal skills to work as an integral part of a team
  • Appropriate interpersonal/personal boundaries
  • Maturity of judgment and behavior
  • Accepts full responsibility of their actions and how these may affect others.
  • Adherence and participation in the Center’s Safety Program
Professional Standards
  • Understands and follows all policies & procedures.
  • Maintains high standards for work areas and appearance, presents self in a highly professional manner to others, and understands that honesty & ethics are essential.
  • Ensures that excellent customer service is maintained with each customer.
  • Maintains a cheerful outlook toward the position, the company, and co-workers. 
  • Appreciate that promptness and attendance at work is a part of sustaining a professional relationship with the company.
Teamwork Standards
  • Takes an interest and initiative in the development of the Department’s team.
  • Maintains pleasant and professional relationship with co-workers & assists as needed.
  • Remains positive about the team and facilitates an optimistic approach to resolution of issues.      
  • Maintains productive, effective, and professional relationships with all departments.
Supervisory Standards
  • Adheres to organizational policies and applicable laws.    
  • Instructs, coaches, and encourages staff to support by action and example the mission and vision of the Center.               
  • Demonstrates good judgment within supervision of staff.
  • Effectively monitors staff performance and offers appropriate coaching, counseling or supervision as required.
 
Eligibility Qualifications
  • Must be authorized to work in the United States.
WORK ENVIRONMENT
  • Walking, climbing (stairs) to access other departments.
  • Standing for extended periods of time (3-4 hours) instructing, training & recruiting new employees
  • Sitting for extended periods of time (3-4) hours at a desk operating a computer terminal
  • Lifting, carrying, pushing supplies and boxes weighing up to 50 pounds to waist height.
  • Bending, kneeling, reaching to store/retrieve supplies.
  • Sight, reading, wrist movements, feeling to operate a computer terminal, and review applications.
  • Talking, hearing to instruct applicants in person and over the telephone.
  • This position deals extensively with applicants and employees throughout the organization.
Environmental Factors
Expected Hours of Work
Monday-Thursday 9a-5p, Friday – 11a-9p, Occasional weekends
 
DISCLAIMERS
The U.S. Space & Rocket Center is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.
Duties and Responsibilities May Change with or Without Notice
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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