Senior Engineer - Service Desk Analyst (Spanish Support) (Bangalore, IN, 560058) na MANN+HUMMEL

Role Summary

Provide 1st-level IT support to internal users with a special focus on Spanish and English-speaking regions. Handle hardware and software issues remotely or in person, ensuring prompt and courteous service aligned with MANN+HUMMEL IT standards.

Main Tasks

• Provide 1st-level IT support to users via phone, remote tools, or onsite assistance.

• Troubleshoot standard hardware and software issues (aim for resolution within 15 minutes).

• Install operating systems and software using deployment tools.

• Perform Windows patching and software updates regularly.

• Monitor essential IT systems such as servers and backups.

• Maintain user profiles, roles, accounts, and email configurations.

• Collaborate closely with Local and Central IT teams.

• Deliver support in both Spanish and English.

• Complete other support tasks assigned by the supervisor.

Your Profile

• Fluency in Spanish and English (spoken and written) is mandatory.

• Minimum secondary school education with a final exam.

• Hands-on experience with MS Windows OS, Microsoft Office, and IT system administration.

• Proficient in remote troubleshooting and ticketing tools.

• Strong communication, interpersonal, and problem-solving skills.

• ITIL Foundation certification is preferred.

• Willingness to participate in initial and ongoing training.