Documentation Program Manager- (Technical Writing team) na Redhat

About the job:

The Red Hat Customer Content Services (CCS) team is looking for a Documentation Program Manager to join a global team of technical writers in India. In this role, you will work with your peers around the world, implementing our strategic initiatives to develop customer-centric content that supports Red Hat Enterprise Linux. Ideally, you should have experience managing projects in a high-tech, fast-paced environment combined with technical writing experience and a passion for improving the customer experience. As a Program Manager you will play a crucial role in guiding the work and direction of the team to create content that is technical, engaging, and easy to use.

What you will do?

• Partner with technical writing managers and content strategists to ensure that project needs are met to satisfaction

• Helping technical writers set up priorities

• Drive and monitor documentation projects in an agile environment using Jira. 

• Create dashboards, run sprints, and retrospectives using Jira. 

• Ensure that all your projects consistently use story points.

• Drive the documentation releases and identify and communicate, and resolve risks that may cause delays in delivery.

• Coordinate with your peers around the world to ensure global collaboration and consistency in the carrying out of content tasks

• Coordinate your global peers to implement our strategic change initiatives through your team's daily work

• Shape and support collaboration efforts between technical writers and customer-facing technical associates from Global Support Services team and other field teams

• Communicate and coordinate release schedules with engineering and product stakeholders. 

What you will bring?

• Experience with Agile methodologies (Kanban, Scrum)

• Experience with Jira 

• 5+ years of relevant experience as a Documentation Program Manager

• Demonstrated record of improving internal workflows and processes

• Excellent written and verbal communication skills and an ability to collaborate with teams from other regions of the world

• Experience with and passion for guiding change and continual improvement

• Experience with creating and evolving technical content in the Red Hat Enterprise Linux  space

• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.

• Bachelor's degree in technical communications, IT, business, or a related field is a plus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.