- Professional
- Escritório em Toronto
%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EWe are seeking an experienced Business Analyst with 6 to 8 years of experience to join our team. The ideal candidate will have expertise in Dynamics 365 Field Services and Field Service Mobile App. This role involves working in a hybrid model primarily during day shifts with no travel required. The candidate will play a crucial role in optimizing our field service operations and enhancing customer satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3EIn this role, you will%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EAnalyze business processes and identify areas for improvement to enhance operational efficiency and customer satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3ECollaborate with stakeholders to gather and document requirements for Dynamics 365 Field Services implementations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EProvide insights and recommendations based on data analysis to support decision-making processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EDevelop and maintain comprehensive documentation for business processes and system configurations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EFacilitate workshops and meetings to ensure alignment between business needs and technical solutions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EOversee the deployment and integration of Field Service Mobile App to streamline field operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EEnsure seamless communication between remote desktop support teams and field service personnel.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EMonitor and evaluate the performance of field service operations to identify opportunities for optimization.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EProvide training and support to end-users to maximize the effectiveness of Dynamics 365 Field Services.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EWork closely with IT teams to ensure system stability and address any technical issues promptly.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EDevelop and implement strategies to improve customer experience and service delivery.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EEnsure compliance with industry standards and best practices in field service management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EContribute to the development of long-term strategies for field service operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.5in;text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3EWhat you’ll need to succeed (required skills)%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xelementtoproof%22 style=%22background-color:white;margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EPossess strong analytical skills with the ability to interpret complex data and provide actionable insights.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xelementtoproof%22 style=%22background-color:white;margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EDemonstrate proficiency in Dynamics 365 Field Services and Field Service Mobile App.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xelementtoproof%22 style=%22background-color:white;margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EExhibit excellent communication skills to effectively collaborate with stakeholders and team members.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xelementtoproof%22 style=%22background-color:white;margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EHave a proven track record of successfully managing and implementing business process improvements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xelementtoproof%22 style=%22background-color:white;margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EShow experience in working within a hybrid work model balancing remote and on-site responsibilities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xelementtoproof%22 style=%22background-color:white;margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EDisplay strong problem-solving abilities to address challenges in field service operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22xelementtoproof%22 style=%22background-color:white;margin-left:.5in;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ansi-language:EN-US;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22 lang=%22EN-US%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:10.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EMaintain up-to-date knowledge of industry trends and advancements in field service technology.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3ECognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.%3C/strong%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Cstrong%3EWorking arrangements%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3EAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office at Toronto, ON.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3ENote: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan lang=%22EN-US%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E
Candidatar-se agora
