Clinical Team Lead na Anderson Clinic Inc

Description

The Team Lead assists with day-to-day supervision of clinical staff assigned to a Physician or Pod in addition to typical Medical Administrative Assistant and Surgery Scheduling responsibilities
 

Essential Job Responsibilities:

• Participates in the training, supervising, and evaluating assigned staff under the supervisor's direction.
• Assists with scheduling staff to meet changing workload needs, including filling staff gaps.
• Provides professional and technical support to staff and troubleshoots the delivery  of patient care. 
• Identifies training needs for staff and facilitates staff development. Participates in the development, implementation, and evaluation of training, orientation, and education programs
• Review and  use clinical and medical records to determine health care patterns and assign appropriate resources. Recommend corrective actions to the supervisor.
• Coordinate and schedule surgeries and procedures and follow-up appointments as  designated by physicians according to established policies and procedures.
• Interact  with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinate  arrangements for surgical assistants, special equipment, and surgical materials.
• Schedule diagnostic therapy and other treatments as requested.
• Obtain authorization for surgery from patient’s insurance company. 
• Provide the  patient with generic preoperative information sheets and advise the patient of preoperative surgical and financial requirements.
• If needed, submit the patient's clinical and financial information to the facility, assuring that the appropriate medical records are released.
• Answer and  screen telephone calls courteously, and record messages for the physician and other personnel.
• Obtain  accurate patient information and ensure all registration forms are complete.
• Provide  information to patients regarding unpaid balances before procedure or surgery.
• File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
• Review financial and clinical paperwork to ensure completion before the scheduled procedure or surgery date.
• Maintain files and patient records confidentially.
• Other duties  as assigned 

Requirements

Education: High School Diploma
 

Experience: Minimum three years of experience in a clinical role. Experience as a team lead or office coordinator.

 

Performance Requirements:

Knowledge:

• Knowledge of clinical processes and principles. Familiar with state and federal laws      related to health care.
• Knowledge of human resources management principles.
• Knowledge of medical practice protocols and standards.
• Knowledge of Electronic Medical Records 

Skills:

• Skill in applying quality assurance techniques.
• Skill in training staff, both new staff members and existing ones.
• Skill in patient care documentation, including reviewing for accuracy and completeness.

Abilities:

• Ability to work as a medical assistant as needed
• Ability to communicate clearly with many different levels of staff.
• Ability to  analyze medical records and documentation and identify problem areas.
• Ability to collaborate effectively with nursing and other clinical managers, physicians, and administrative staff.

Equipment Operated: Standard clinical and office equipment.
 

Work Environment: A Combination of medical office and exam rooms. Frequent exposure to communicable diseases, biohazards, and other conditions common in clinic settings.
 

Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift/carry/move up to 50 pounds of equipment. Frequent stress if dealing with multiple tasks and staff.