PTW Senior Salesforce Engineer I (Hybrid) na Ghc

Job Title 

PTW Senior Salesforce Engineer I (Hybrid)

Job Description

Location: Bengaluru, India (Hybrid)

Department: Kaplan International Pathways – CRM Team

Overview

We’re seeking a Senior Salesforce Developer to play a hands-on technical role within the Pathways CRM team. You’ll translate business needs into scalable, secure solutions on our shared Salesforce platform— reporting to the Head of CRM to turn the product vision into well-engineered, user-friendly features. You’ll lead solution design, uphold engineering standards, and coordinate delivery across multiple business units to ensure changes are robust, compliant, and aligned to platform governance.

Key Responsibilities

Technical Responsibilities

• Senior Developer: Lead end-to-end technical design for Pathways workstreams (Sales, Service & Experience Cloud) ensuring scalable, maintainable solutions.

• Solution design: Present clear options and trade-offs; drive technical sign-off aligned to the Head of CRM’s prioritised backlog and UX principles.

• Standards & patterns: Champion best-practice architecture, naming conventions, and code patterns (Apex, Flows, LWC).

Secure Architecture, Governance & Compliance

• Security by design: Implement robust security models (profiles/perm sets, sharing, role hierarchy) and data protection controls.

• Shared-tenant governance: Coordinate deployments across teams, adhere to change control and audit requirements, and avoid conflicts in a multi-BU org.

Delivery & Quality Engineering

• Build & review: Lead complex build work, perform peer reviews, and coach developers/admins to improve quality and velocity.

• DevOps: Use CI/CD and source-driven development (version control, automated tests, static analysis) for safe releases.

• Quality gates: Define acceptance criteria and test strategies; ensure unit/integration tests, performance checks and regression coverage.

• Continuous improvement: Identify technical debt and bottlenecks; propose pragmatic improvements to reliability and developer productivity.

Collaboration & Stakeholder Engagement

• Partnering: Work closely with Product, Head of CRM, Core Platform, Compliance, Data and business stakeholders to shape feasible, user-centred solutions.

• Cross-team coordination: Sequence work with other Salesforce teams (e.g., KOL, KLG, Compliance) to minimise risk in the shared org.

• Enablement: Produce clear technical documentation and hand-overs; support demos and explain complex concepts simply.

Platform Operations & Reliability

• System health: Run regular health checks, performance tuning and proactive maintenance.

• Integration: Build and support resilient integrations and data flows with robust error handling, monitoring and observability.

• Tooling & ecosystem: Leverage out-of-the-box capabilities first; extend integrated apps where appropriate (e.g., Conga, Distribution Engine, FormAssembly, Marketing Cloud, Vonage).

About You

Required Experience & Attributes

• 5-7 years delivering on Salesforce with depth in Apex, LWC, Flows, security and integration patterns.

• Proven track record designing scalable solutions on Sales/Service Cloud within a shared-tenant governance model. Experience and Marketing Cloud experience is a bonus.

• Strong grasp of platform architecture, data modelling, and performance optimisation.

• Fluent with DevOps/CI/CD for Salesforce (source control, automated testing, pipelines, release management).

• Comfortable in Agile delivery (user stories, estimation, sprint ceremonies) with a focus on usability and business value.

• Excellent communicator who collaborates with non-technical stakeholders and coaches teammates.

• Awareness of GDPR and data protection principles; able to design compliant solutions.

Desirable

• Salesforce certifications such as Platform Developer II, Application Architect, or Advanced Administrator.

• Experience with Marketing Cloud, MuleSoft, or AWS; familiarity with event-driven and API-led integration patterns.

• Exposure to automated security/compliance checks and platform health tooling.

• Experience optimising or extending third-party tools in the Salesforce ecosystem (e.g., Conga, Distribution Engine, FormAssembly).

• Strong interest in continuous improvement and building reusable components.

Culture

• Contribute to a culture of feedback, collaboration, and continuous improvement—bringing a user-first mindset and pride in clean, reliable engineering.

Location

Bangalore, KA, India

Additional Locations 

Employee Type

Employee

Job Functional Area 

IT Development

Business Unit

00092 Kaplan Health

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

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