Assistant Case Advisor - South na myCareer - NSW Government

Assistant Case Advisor – Claimant Outcomes South team - DCS Subsidence Advisory Division

Grade: Clerk Grade 5/6
Salary range: $99,938 - $110,271 + superannuation and leave loading
Duration: Ongoing, Full-time
Location: Camden - in-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About the team

Subsidence Advisory NSW has a talented team who work to support the community in coal mining areas of New South Wales and are responsible for administering the Coal Mine Subsidence Compensation Act 2017.  

The team provide support to property owners, government departments and authorities, local councils, community organisations and industries within Mine Subsidence Districts throughout NSW.

Your day-to-day

Reporting to the Manager, Claimant Outcomes-South, you will be instrumental in supporting the coordinating pre-mining inspections, customer communication and community engagement activities for mine subsidence compensation and regulation activities.  

You will collaborate across the Subsidence Advisory NSW team that makes a difference in supporting both internal and external stakeholders. Key challenges in this role will see you delivering quality services to our customers and establishing relationships with the community to develop trust and ensure a quality customer experience. 

To be successful in this role you will demonstrate:

• Experience and track record in managing customers enquiries
  
• Experience in supporting the planning of community communication/engagement program outcomes  
  
• Excellent customer service skills written and verbal
  
• High level of attention to detail
  
• Strong customer service background is essential
  
• Community engagement experience is good to have. (Knowledge of mine subsidence is not required)
  

What we need from you

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.   

Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact gabriella Schulzer via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 3rd October 2025 [9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process