Salesforce Systems Administrator na Acrisure

Job Title: Salesforce System Administrator 

Department: Acrisure Digital Solutions 

About Acrisure: 

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Position Overview: 

The Salesforce Systems Administrator will be responsible for the configuration, administration, maintenance, and optimization of Salesforce and related systems, including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency, supports end users, and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency, improve customer/member experiences, and support strategic business goals. 

Key Responsibilities: 

• Salesforce Administration: Configure, maintain, and optimize multiple Salesforce orgs, including FSC, Experience Cloud, Service Cloud, Custom Objects, Flows, Reports, Dashboards, and user permissions. 

• FSC & Agentforce Management: Implement and maintain FSC features including client relationship management, householding, opportunity management, and compliance tracking. Configure Agentforce for broker and agent management workflows, lead tracking, and performance reporting. 

• Data & Reporting: Manage complex data operations, including reporting, dashboards, and analytics to provide actionable insights for stakeholders and members. 

• Vendor & Project Collaboration: Collaborate with vendors on system upgrades, patches, and improvement projects. Partner with web and app teams on cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) and system integrations. 

• System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency, including automation, workflows, and custom objects tailored to FSC and Agentforce. 

• Quality Assurance & Documentation: Test, troubleshoot, and resolve system issues. Maintain comprehensive technical and user-facing documentation. 

• End-User Training & Support: Provide training and guidance to end users on Salesforce FSC, Agentforce, and related applications, ensuring adoption and adherence to best practices. 

• Continuous Learning: Stay current on Salesforce releases, FSC/Agentforce features, and industry best practices through vendor engagement and user community participation. 

• Project Management & DevOps Practices: Apply AGILE methodologies, Jira, GitHub, CI/CD pipelines (Copado, GearSet), and monitoring tools for system updates and enhancements. 

Qualifications: 

• Minimum of 5 years of Salesforce administration experience in a large scale environment 

• Hands-on experience with Salesforce Financial Services Cloud (FSC), Agentforce, and related Salesforce products. 

• Salesforce Administrator certification preferred or strong willingness to obtain. 

• Strong analytical and problem-solving skills with attention to detail. 

• Excellent communication skills for technical and non-technical audiences. 

• Customer-service oriented with strong relationship-building skills. 

• Ability to manage multiple priorities, adapt to change, and work some evenings/weekends as necessary. 

• Commitment to quality, initiative, and critical thinking. 

• Proactive and able to drive projects independently. 

• Quick learner who adapts to changing business and technical requirements. 

• Team-oriented but capable of independent work. 

• Interested in leveraging technology to improve insurance operations and client/member experiences. 

Benefits and Perks:

• Competitive compensation

• Generous vacation policy, paid holidays, and paid sick time

• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paid Group Life insurance

• Company-paid Employee Assistance Program (EAP) and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

• Paid maternity leave, paid paternity leave, and fertility benefits

• Career growth and learning opportunities

• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.  

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. 

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected]. 

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

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​Welcome, your new opportunity awaits you.