Director, Real Estate Operations (Toronto, ON, CA, M2N 6K1) na Demant

THE ROLE

Are you a dynamic self-starting professional with experience managing a retail network of locations? Are you passionate about driving efficiencies and synergies across a large network? Do you enjoy working with contractors and construction professionals to build out new locations and improve existing ones? Are you looking for a role where you can make a difference and drive a strategic priority for a leading company? Are you comfortable managing budgets and tracking performance? Are you excited to be a part of a growing organization who is striving to be best in class? Are you excited to work for an organization that help improves the quality of life for thousands of Canadians and Clients worldwide? Most of all, are you someone looking to lead a great team of talented professionals to drive a best-in-class Facilities & Real Estate team? If so this it the role for you!  

ABOUT HEARINGLIFE CANADA

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to of providing life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”

THE OPPORTUNITY

Reporting directly to the VP of Finance and Administration, the Director, Facilities & Real Estate Operations is a key member of the Canadian Leadership Team. You will lead a team of five professionals overseeing new clinic development, relocations, remodels, facilities operations, and lease management across the national portfolio.

As the senior leader for real estate operations, you will also:

• Present network and store development initiatives at executive and leadership meetings.
• Provide weekly project updates to senior leadership and Head Office staff.
• Continuously refine the national network and store development strategy to optimize growth, efficiency, and client experience.
• Act as the primary liaison with HearingLife’s global real estate teams, ensuring alignment on concepts, standards, and best practices.
• This is a high-impact role where you will influence strategic direction, drive operational excellence, and deliver results that shape the organization’s future.

KEY RESPONSIBILITIES

Leadership & Strategy

• Lead and mentor a team of five professionals across project management, analytics, lease administration, and geo-mapping.
• Develop and execute an annual roadmap of real estate and facilities initiatives, including relocations, remodels, greenfield developments, and renovation projects.
• Present strategic and operational updates to executive leadership, ensuring visibility and alignment on network initiatives.
• Partner with Sales, Finance, and global colleagues to maximize synergies and ensure portfolio optimization.
• Continuously evaluate and refine network development strategies to adapt to market conditions and organizational priorities.

Network Analysis

• Identify and prioritize new market opportunities to support HearingLife’s growth objectives.
• Conduct network assessments to ensure balanced representation in key and emerging markets.
• Perform demographic, socioeconomic, and competitive analyses to guide data-driven site selection and clinic placement.
• Contribute to the CapEx budget process and track performance against strategic targets.

Project Execution – New Clinics, Remodels, Relocations, Restorations

• Partner with brokers to identify optimal spaces and negotiate favorable lease terms.
• Manage due diligence for new sites, including zoning, licensing, and regulatory compliance.
• Oversee design and construction, ensuring all projects meet brand standards and are delivered on time and on budget.
• Provide clear weekly project updates to leadership and Head Office teams, highlighting progress, risks, and mitigations.
• Leverage project management tools (e.g., Asana) to manage timelines, streamline execution, and drive accountability.

Facilities Management

• Direct all facilities repair and maintenance requests, setting budgets, service levels, and priorities.
• Develop and manage a high-performing vendor network for cost-effective service delivery.
• Implement preventative maintenance programs to extend asset life and ensure lease compliance.

Lease Administration

• Build and maintain strong relationships with brokers, landlords, and property managers.
• Negotiate lease renewals to secure favorable terms, including inducements, fixturing periods, equipment replacement, and rights of first refusal.
• Maintain and report on critical lease data (expiry dates, renewal options, obligations) through LeaseEagle for proactive portfolio management.

WHAT YOU WILL NEED

• University degree in a relevant field
• 5–8 years of progressive experience in retail real estate and facilities management, including budget ownership
• 2–5 years of team leadership experience with a proven ability to develop and inspire talent
• Demonstrated expertise in vendor and stakeholder relationship management (contractors, brokers, landlords, and partners)
• Strong analytical, communication, and presentation skills with the ability to influence senior leadership
• PMP designation an asset
• Advanced proficiency with MS Teams, Excel, and PowerPoint; Asana experience preferred

WHAT WE OFFER

• Competitive compensation package
• Generous paid time off including 15 days vacation and 10 wellness days
• Bonus Incentive Program
• RRSP Matching
• Healthcare and Dental for employee and dependents
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness and on select Demant products

REQUIRED BEHAVIOURS

The incumbent is required to behave in accordance with our Demant Values:

• We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
• We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
• We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
• We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

EQUAL OPPORTUNITIES

At HearingLife Canada, we’re committed to fostering an inclusive and diverse workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Should you require an accommodation throughout the interview process please do not hesitate to reach out to a member of our Talent Acquisition team today.

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