Account Executive na National Association of Music Merchants Inc

Description

Position Title:  Account Executive 

Department:    Business Development 

Classification:  Full-time, Non-Exempt   

Position Reports to:   Director of Business Development  

Location:   Carlsbad, CA – hybrid schedule, Tue & Thu in office 

Salary Range:   $31.25 hour to $36.00 hour; also eligible for a commission program 

Individual compensation will be commensurate with the candidate’s experience. 

Please submit a cover letter and a resume. Both items will need to be submitted as one document.  

JOB OVERVIEW 

This position plays a pivotal role in providing year-round services to NAMM’s membership. The Account Executive serves as a consultant to help members improve their business through increasing their participation in and use of NAMM programs, resources, and products that align with their goals. This collaborative role works closely within a team environment based on product communities to better serve our members and the industry, where the ideal candidate strives to become an industry content expert in the product communities your team serves. The account executive must be flexible in their skill set to meet the needs of members.  

Requirements

RESPONSIBILITIES 

• Grow and increase revenue of NAMM global events, products and services through recruitment, win backs and retention of retail, non-exhibiting distributors, associations and all non-exhibiting members. 
• Provide account management and excellent customer service to NAMM members, sponsors, customers and exhibitors, delivering value and responding in a timely manner to our members and to be goal oriented, member centric, and profit minded. 
• Meet individual sales and participation goals for NAMM products, services and events. 
• Build strong relationships with NAMM members and internal NAMM team. 
• Execute high volume of outbound service/sales efforts. Devote a significant portion of time to prospecting through outbound calls, developing leads, finding new business and key win backs, and identifying new potential communities and customers to ensure success in meeting recruitment goals. 
• Maintains established member account details and documents communications in CRM.  
• Oversee the business development and sales process of assigned accounts and prospects from initial contact through order entry, payment, order fulfillment and renewal, while exercising discretion and independent judgment.   
• Take ownership of account base, acting as the forward-facing, dedicated contact and resource to educate our members on the value of their NAMM membership. 
• Introduce new opportunities to their accounts that NAMM has to offer. Including, but not limited to exhibits, sponsorships, conference participation, data reports, digital products, as well as new products, platforms and opportunities that NAMM brings to market. 
• Reports weekly to Business Development team on observations and data gleaned through interactions with prospects; noting industry market trends, company changes, contact changes and other shifts or occurrences that would reinforce NAMM’s position as the industry experts and add value to our member benefits. 
• Support NAMM Objectives and Key Results (OKRs): 

     Grow and add value to The NAMM Show and NAMM NeXT 

     Increase membership 

     Increase member service engagement 

     Increase visibility of the NAMM Foundation 

     Increase donations to the NAMM Foundation 

QUALIFICATIONS 

• Strong customer relations experience by video conference, phone, email, and in-person. 
• Self-motivated with ability to solve problems and make decisions under pressure. 
• Organizes and prioritizes projects to efficiently meet goals with minimal supervision. 
• Proficient with MS Office 365.  
• Minimum of at least two years, experience using a CRM (customer relationship management) system such as Salesforce. 
• Professional and personal integrity. 
• Creative, forward thinking, and solution-oriented mindset. 
• Minimum 2 years account management/sales experience. 
• Ability to travel. 

Prefered QUALIFICATIONS 

• B.A./B.S. degree. 
• Trade show, conference or event experience & sales. 
• Music, Event Technology, and Sound industry knowledge. 
• CRM, Video Conferencing, and Event Mapping Software experience. 

NAMM Values commitment
At NAMM we strive to do the right thing with respect, passion, humor, teamwork and accountability. 

Do the right thing – This requires courage, discipline, and dedication but not permission. So, just do it. 

• Do it with respect - Respect builds trust and energizes people to live responsibly and ethically at work, in our community, and in our world. 
• Do it with passion - Passion drives creativity, innovation, commitment, and loyalty. 
• Do it with humor - Humor lightens the load and makes the journey more enjoyable. 
• Do it with teamwork - Teamwork unites us in our shared Mission and fosters an open expression of ideas. 
• Do it with accountability - Accountability raises the bar, rewards achievement, and invites us to grow. 

Diversity Commitment 

NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Physical Activities and Requirements of position 

The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually low to moderate.  However, at the Trade Shows, the noise level is usually high. Hearing protection is provided. 

In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

About NAMM 

The National Association of Music Merchants (NAMM) is the not-for-profit association with a mission to strengthen the $19.5 billion music products industry. NAMM is comprised of 10,000 global member companies and individual professionals with a global workforce of over 475,000 employees. NAMM events and members fund The NAMM Foundation's efforts to promote the pleasures and benefits of music and advance active participation in music-making across the lifespan. For more information about NAMM, please visit namm.org.   

About The NAMM Foundation 

The NAMM Foundation is the philanthropic arm of the National Association of Music Merchants (NAMM) and serves the association’s mission of strengthening the music products industry and promoting the pleasures and benefits of making music. 

NAMM’s foundation invests in reducing barriers that prevent youth and adults from participating in music making and music careers. The foundation accomplishes this through Global Grantmaking, the Consider a Career in Music program, Scholarships and Awards, and the Museum of Making Music.