- Junior
- Escritório em Okemos
Job Title:
Onsite Support TechnicianNumber of Positions:
1Location:
Okemos, MILocation Specifics:
In-OfficeJob Summary:
At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.
At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.
Position Description
To provide front line in-office and hardware depot style support technical support of all end-user hardware platforms.
Primary Job Responsibilities:
Provisions and decommissions end user computing hardware for all users.
Provides hands-on IT support for our offices, personal computing, audio visual, and printing equipment.
Assists with TAC (phone) support of remote users during peak times.
Quickly and effectively provide initial communication with customers within the set SLA.
Supports installation and configuration of software.
Provision and provide user training for mobile devices, and end user equipment / systems.
Creates / updates documentation for common tasks / processes.
Escalation of complex troubleshooting tasks to more senior peers or other teams after detailing troubleshooting and information gathered in the Service ticket.
Works with the asset management team on inventory tracking, auditing, and true-up activities.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
#LI-Onsite
Minimum Requirements:
Position requires an associate’s degree with relevant course work in computer science or a related field and one year of experience in personal computer system support, development, or training. Will accept any suitable combination of education, training, or experience.
Position requires strong customer service skills, basic knowledge of operating systems in general, solid working knowledge of Windows 7/8/10 and MacOS, iOS, Android , MS Office, and Helpdesk procedures; ability to analyze and resolve problems, use independent judgment, and communicate effectively with internal and external contacts; ability to work with cross-functional job responsibilities; and the flexibility of working overtime.
The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
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